Technical Consultant-ServiceDesk/Now Assist/AI Control Tower

Veracity Consulting, Inc. • Remote, Remote

5d

About The Position

Join Veracity, Where Strategy Meets Impact. At Veracity, we help organizations work smarter, move faster, and adapt with confidence. We’re a business and technology consultancy that partners with companies to optimize performance and successfully navigate change. Our team is made up of strategic thinkers, solution builders, and natural problem-solvers who thrive on collaboration. We work side-by-side with our clients to understand their goals and deliver meaningful, measurable results. Along the way, we stay grounded in our core values: transparency, curiosity, and humility. We believe when our clients succeed, our employees grow, and our communities thrive and everybody wins. We’re looking for a talented Senior ServiceNow Technical Consultant with ServiceDesk, NowAssist and AI Control Tower experience to join our growing team. If you’re energized by solving complex challenges, collaborating with smart and supportive teammates, and making a real impact, you’ll fit right in.

Requirements

• 5+ years of hands-on ServiceNow implementation experience
• Proven experience delivering full lifecycle implementations
• Strong understanding of the ServiceNow platform, including configuration, customization, and integrations
• ServiceNow Certified Application Developer (CAD) required
• Comfortable owning technical delivery while collaborating with project and business stakeholders
• Strong communication skills and ability to operate in client-facing or cross-functional environments
• Consistent, reliable availability and professional accountability
• Technical excellence with curiosity, adaptability, and a collaborative mindset

Nice To Haves

• One or more ServiceNow CIS-level certifications preferred (any module acceptable)

Responsibilities

• Lead end-to-end ServiceNow implementations, from requirements gathering through configuration, testing, and deployment
• Serve as a hands-on technical owner, balancing delivery leadership and platform build work
• Configure and customize ServiceNow applications using best practices (workflows, business rules, integrations, data model)
• Partner directly with stakeholders and project teams to translate business needs into scalable ServiceNow solutions
• Support implementations across any ServiceNow module (ITSM, CSM, HRSD, Custom Apps, etc.)
• Provide technical guidance on platform design, data structures, and integration patterns
• Contribute to project planning, timelines, and risk management
• Ensure solutions align with ServiceNow standards, performance, and long-term maintainability
• Mentor junior consultants and contribute to delivery best practices as needed

Benefits

• A team that values your ideas and expertise
• A culture built on trust, respect, and growth
• Meaningful client work that drives measurable results
• A company that invests in both professional success and community impact

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed