Senior Technical Consultant - Service Now

Atos

3d • Remote

About The Position

The Senior Technical Consultant works closely with customers to understand and translate business and technical requirements into effective ServiceNow solutions. The role designs, configures, develops, and implements platform capabilities while leading successful solution delivery. The position is based remotely in Mexico and requires advanced English proficiency. Primary areas include ServiceNow ITSM, ITIL, ITAM, IRM, ITOM/CMDB, and GRC; other relevant areas include HP Service Manager, BMC/Remedy, SaaS solutions, and web technologies.

Requirements

• Bachelor’s degree in computer science, Management Information Systems, Engineering, or a related discipline.
• At least 5 years of hands-on experience designing, developing, and deploying solutions on the ServiceNow platform; equivalent experience with other enterprise ITSM platforms will also be considered.
• Strong expertise in ServiceNow platform capabilities, scripting, and integrations.
• Experience delivering creative solutions to business challenges and a strong understanding of IT Service Management (ITIL) processes, metrics, and KPIs.
• Hands-on experience with HTML, CSS, XML, and JavaScript/AJAX, including ServiceNow integrations using Web Services, SOAP, Email, MID Server, and plugins.
• Strong knowledge of technical components and enterprise technologies such as LDAP, VPN, and SSL, and related infrastructure concepts.
• Proven experience guiding small teams and contributing to project delivery.
• Ability to produce clear and structured documentation at technical and customer-facing levels.
• Advanced English proficiency.

Responsibilities

• Lead and facilitate functional design workshops, creating design specifications based on out-of-the-box functionality and customer requirements.
• Partner with customers to understand, analyze, and translate business requirements into effective ServiceNow solutions.
• Lead technical delivery, including solution design, configuration, development, testing, and implementation.
• Direct small technical or cross-functional teams in complex solution environments.
• Collaborate with Pre-Sales and Technical Architecture teams on client presentations, workshops, and technical discussions.
• Perform hands-on technical implementation using HTML, XML, JavaScript/AJAX, and integrations such as Web Services, SOAP, Email, and MID Server.
• Produce clear, structured technical and customer-facing documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior