Control Tower Specialist

DSV•Auburn Hills, MI

7d•$45,000 - $50,000•Onsite

About The Position

The Control Tower Specialist coordinates and manages customer service requests to meet or exceed customer expectations and key factor goals. The role works with vendors, logistics service providers, suppliers, customers, and internal DSV teams to fulfill requests on time. Responsibilities include shipment tracking, load planning, inventory management, and resolving or escalating logistics issues for assigned accounts. The specialist also provides remote and on-site support to relevant teams and assists with new account start-ups and project work.

Requirements

Two years of experience in logistics, customer service, or a related field.
English reading, writing, and verbal communication skills.
Proficiency with Microsoft Office, including Excel, Word, Access, and PowerPoint.
General mathematics skills.
Excellent interpersonal communication and ability to work within a team environment.
Strong attention to detail and problem-solving skills.
Ability to prioritize work in a multitasked, fast-paced environment.
Ability to work flexible hours when required.
Willingness to make and meet commitments.
Knowledge of transportation regulations and customs requirements.

Nice To Haves

High School Diploma or GED.
Experience using transportation management software.

Responsibilities

Work with team members to meet or exceed customer service requirements.
Coordinate and manage the movement of goods from suppliers to customers.
Communicate with customers, suppliers, and logistics service providers to ensure shipments are delivered on time and according to customer specifications.
Track shipments and manage inventory levels.
Execute load planning and optimization strategies.
Resolve shipping issues, including delays, damages, and lost shipments.
Develop and maintain positive customer relationships.
Ensure attainment of applicable key factors.
Capture data accurately and enter it into systems.
Provide remote and on-site support to customer service, material planning, logistics, and supply chain teams.
Use the quality process to resolve customer service and vendor issues.
Assist with new account start-ups.
Anticipate and resolve potential customer service, vendor, and internal team issues.
Perform other duties as needed and project work as required.