Control Tower Specialist

DSV•Chandler, AZ

3d•Onsite

About The Position

The Control Tower Specialist oversees and manages end-to-end logistics operations. The role monitors real-time transportation flows, resolves shipment issues, analyzes data, and supports on-time delivery performance. Working with internal teams, clients, and carriers, the specialist helps optimize supply chain efficiency and customer satisfaction. The position manages shipment schedules, coordinates transportation operations, tracks shipments, communicates updates, and troubleshoots delays or other operational challenges. It also analyzes transportation data, develops strategies to improve efficiency, ensures compliance with regulations and industry standards, and uses transportation management systems and logistics platforms to manage shipments and improve visibility. The specialist serves as a central contact for stakeholders, customers, and carriers and generates reports on key performance indicators, service levels, and operational efficiency. The role is based in Chandler, Arizona, and is listed as full-time. A high school diploma or GED is required; an associate degree or higher in a related field is a plus. The posting asks for at least two years of relevant experience. Compensation is determined by job-related factors, but no salary range is provided. Benefits information is available through DSV’s Benefits Showcase; specific benefits are not listed.

Requirements

High school diploma or GED required.
At least 2 years of experience in logistics, transportation, supply chain, or a related field.
Strong analytical and problem-solving skills.
Excellent communication and collaboration skills.
Knowledge of transportation management systems and other logistics software.
Ability to manage multiple priorities and deadlines.
Strong attention to detail, organizational skills, and accuracy.
Fluent English, both oral and written.
Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.

Nice To Haves

Associate degree or higher in Logistics, Supply Chain Management, Business, or a related field.
Experience in a Control Tower or Operations Center environment.
Experience with international shipping and customs regulations.
Familiarity with Lean or Six Sigma methodologies.
Professional certifications such as APICS or Six Sigma.
Knowledge of domestic and international shipping regulations.
Familiarity with transportation management systems such as SAP or Oracle.

Responsibilities

Manage shipment schedules and coordinate transportation operations.
Monitor shipments and provide updates to customers and internal stakeholders.
Communicate with carriers and suppliers to support timely delivery of goods.
Analyze transportation data to identify improvement opportunities and cost savings.
Collaborate with departments such as procurement and customer service to support smooth transportation operations.
Develop and implement transportation strategies to improve efficiency and customer satisfaction.
Ensure compliance with regulations and industry standards.
Troubleshoot and resolve delays, deviations, and operational challenges to minimize service interruptions.
Serve as the central point of contact for internal stakeholders, customers, and carriers; provide updates and resolve inquiries.
Generate and distribute daily, weekly, and monthly KPI reports, including on-time delivery rates, service levels, and operational efficiency.
Use transportation management systems and other logistics platforms to manage shipments and improve visibility.