Manager, Control Tower

DSV • Kent, WA

23h

About The Position

The Manager, Control Tower manages the control tower function to ensure efficient and seamless transportation logistics. The role leverages air freight operations and supply chain management expertise to optimize processes, monitor shipments, and lead a team in delivering service to clients. It oversees air import operations and transportation logistics, coordinates with stakeholders, manages client communication, and monitors performance indicators. The position is based in Torrance, California, within DSV Air & Sea US.

Requirements

• Bachelor's degree in logistics, supply chain management, business administration, or a related field.
• 5–7 years of experience in air export operations and transportation logistics.
• At least 2–3 years of experience in a managerial or supervisory role.
• Strong understanding of air import procedures, regulations, and documentation requirements.
• Proficiency with transportation management systems (TMS) and other logistics software.
• Strong leadership and team management skills, including the ability to motivate and inspire a diverse team.
• Effective communication and interpersonal skills for interacting professionally with clients, suppliers, and internal stakeholders.
• Analytical ability to analyze data, identify trends, and make data-driven decisions.
• Fluent English, orally and in writing.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

• Advanced degree or relevant certifications.
• Experience managing a control tower or similar function.
• Certification in logistics, supply chain management, or relevant professional certifications such as Certified Supply Chain Professional or Six Sigma.
• Experience with lean manufacturing principles and continuous-improvement methodologies.
• Familiarity with transportation management systems (TMS), warehouse management systems (WMS), and other logistics software.

Responsibilities

• Coordinate and oversee air import operations, including booking, documentation, customs clearance, and shipment tracking.
• Ensure import shipments are processed accurately and on time in compliance with regulations and customer requirements.
• Manage the control tower function and monitor transportation logistics activities in real time.
• Coordinate with internal and external stakeholders to address issues proactively and optimize transportation flows.
• Lead and motivate air import specialists and control tower operators to achieve operational goals.
• Provide guidance, coaching, and support to team members to improve performance and productivity.
• Identify process-improvement and optimization opportunities in air import operations and control tower activities.
• Implement best practices and streamline workflows to improve efficiency and customer satisfaction.
• Serve as the primary client contact for air import shipments and transportation logistics.
• Provide clients with shipment updates, resolve issues, and respond to inquiries.
• Monitor KPIs and metrics for air import operations and control tower activities.
• Analyze data, identify trends, track performance against targets, and implement corrective actions as needed.
• Directly supervise and manage air import specialists and control tower operators, providing leadership and support to align the team with organizational goals.

Benefits

• Medical, prescription, dental, vision, and life insurance.
• Flexible spending accounts (FSAs) and health savings accounts (HSAs) for eligible plans.
• Short- and long-term disability coverage.
• Wellness resources and Employee Assistance Program (EAP) services.
• DSV 401(k) plan with company matching contributions of up to 5%.
• Paid time off programs and paid company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager