Regional Control Tower Focal

Maersk • La Vergne, TN

4d • Hybrid

About The Position

The Regional Control Tower Focal (In-Plant) is embedded at a customer site in Nashville, Tennessee, and serves as the primary contact for transportation execution, shipment visibility, issue resolution, and operational performance management. The role works within a global network of eight Regional Control Towers and collaborates with customer stakeholders, carriers, Control Tower teams, Customer Experience professionals, and Global Service Centers to support end-to-end supply chain visibility, proactive risk mitigation, and consistent service delivery.

This customer-facing role influences transportation operations and performance, supports continuous improvement, and contributes to customer success. It is hybrid, with three days per week onsite at the customer facility and the remaining days remote. Customer facility hours are Monday through Friday, 8:00 AM–5:00 PM. Occasional onsite attendance outside the agreed schedule may be requested, with flexibility expected.

The role reports to Regional Customer Experience (CX). Key partners include CX, CPM, Control Tower Focals, the Global Service Center (GSC), customer stakeholders, carriers, and logistics providers.

Requirements

• At least 3 years of experience in transportation, logistics, supply chain operations, Control Tower, LLP/4PL, freight forwarding, or a comparable environment.
• Ability to manage end-to-end transportation execution, shipment visibility, service-provider performance, and critical exceptions.
• Experience as a customer-facing operational focal point, coordinating across customers, carriers, logistics providers, and regional or global teams.
• Strong analytical and problem-solving skills, sound judgment in prioritizing risks, and ability to manage competing priorities in a fast-paced setting.
• Experience managing transportation and service KPIs and translating insights into corrective actions.
• Strong written and verbal communication skills, including confidence leading operational discussions and escalating risks effectively.
• Proficiency in Excel, operational reporting tools, transportation management systems, and shipment-visibility platforms.
• Comfort working onsite in a customer environment and collaborating across global teams.
• Must be authorized to work for any employer in the United States.

Nice To Haves

• Experience with Power BI or similar analytics tools.
• Working knowledge of detention and demurrage, freight audit, freight-cost controls, carrier performance management, and spot-quote processes.
• Bachelor's degree in Supply Chain, Logistics, Business, Operations Management, Industrial Engineering, or a related field; equivalent experience is considered.
• APICS/ASCM, Lean Six Sigma, or a similar certification.
• Familiarity with freight forwarding, international business, free trade zone handling, and CFS.

Responsibilities

• Serve as the primary point of contact for transportation and logistics execution at the customer site.
• Manage operational escalations from issue identification through resolution and closure.
• Lead daily operational and SIM meetings, ensuring accountability and follow-up on action items.
• Monitor inbound and outbound shipment performance, detention and demurrage activities, and critical shipment movements.
• Coordinate recovery plans, contingency actions, and proactive interventions for at-risk shipments and service disruptions.
• Drive supplier, carrier, and logistics partner performance reviews through KPI monitoring and operational reporting.
• Ensure transportation master data integrity, support root-cause analysis, and contribute to process standardization initiatives.
• Support statement of account controls, spot quote requests, reporting activities, and continuous improvement projects.
• Analyze late-shipment and delivery-performance trends; work with appropriate Maersk teams to identify root causes, define corrective and preventive actions, and provide the customer regular updates on actions and performance improvement.

Benefits

• 15 PTO days.
• One floating holiday per quarter.
• Medical, dental, and vision coverage.
• 401(k).
• Employee Assistance Programs.
• Career development opportunities.
• Professional development opportunities within a global logistics organization committed to employee growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed