Regional Control Tower Focal

A.P. Moller - Maersk•La Vergne, TN

6d•$80,000 - $95,000•Hybrid

About The Position

The Regional Control Tower Focal (In-Plant) is embedded at a customer site in Nashville, Tennessee, and serves as the single point of contact for transportation execution, shipment visibility, issue resolution, and operational performance management. The role works within a global network of eight Regional Control Towers and collaborates with customer stakeholders, carriers, Control Tower teams, Customer Experience professionals, and Global Service Centers to provide end-to-end supply chain visibility, mitigate risks, and deliver consistent service. The position offers the opportunity to influence transportation operations, improve operational performance, lead continuous improvement initiatives, and contribute to customer success. It follows a hybrid schedule, with three days per week onsite at the customer facility and remote work on the remaining days. The customer facility's hours are Monday through Friday, 8:00 AM to 5:00 PM; occasional schedule changes and onsite attendance outside agreed days may be requested.

Requirements

At least 3 years of experience in transportation, logistics, supply chain operations, Control Tower, LLP/4PL, freight forwarding, or a comparable environment.
Ability to manage end-to-end transportation execution, shipment visibility, service-provider performance, and critical exceptions.
Experience as a customer-facing operational focal point, coordinating across customers, carriers, logistics providers, and regional or global teams.
Strong analytical and problem-solving skills, with sound judgment to prioritize risks and manage competing priorities in a fast-paced setting.
Experience managing transportation and service KPIs and turning insights into corrective actions.
Strong written and verbal communication skills, including the confidence to lead operational discussions and escalate risks effectively.
Proficiency in Excel, operational reporting tools, transportation management systems, and shipment-visibility platforms.
Ability to work onsite in a customer environment and collaborate across global teams.
Authorization to work for any employer in the United States.

Nice To Haves

Experience with Power BI or similar analytics tools.
Working knowledge of detention and demurrage, freight audit, freight-cost controls, carrier performance management, and spot-quote processes.
Bachelor's degree in Supply Chain, Logistics, Business, Operations Management, Industrial Engineering, or a related field; equivalent experience is considered.
APICS/ASCM, Lean Six Sigma, or similar certification.
Familiarity with freight forwarding, international business, free trade zones handling, and CFS.

Responsibilities

Serve as the primary point of contact for transportation and logistics execution activities at the customer site.
Manage operational escalations from issue identification through resolution and closure.
Lead daily operational and SIM meetings, ensuring accountability and follow-up on action items.
Monitor inbound and outbound shipment performance, detention and demurrage activities, and critical shipment movements.
Coordinate recovery plans, contingency actions, and proactive interventions for at-risk shipments and service disruptions.
Drive supplier, carrier, and logistics partner performance reviews through KPI monitoring and operational reporting.
Ensure transportation master data integrity, support root-cause analysis activities, and contribute to process standardization initiatives.
Support statement of account controls, spot quote requests, reporting activities, and continuous improvement projects.
Analyze late-shipment and delivery-performance trends; work with appropriate Maersk teams to identify root causes, define corrective and preventive actions, and provide regular customer updates on actions and performance improvement.