Control Tower Clerk - 1st Shift
About The Position
The Control Tower Clerk monitors and coordinates logistics activities to ensure timely and accurate processing of customer orders, delivery documentation, and shipments. The role acts as a central communication hub between operations, dispatch, customers, and leadership, identifying and escalating issues that could affect service levels, production schedules, or customer deliveries. The position uses SAP and other logistics systems to monitor order status, validate delivery documentation, track operational performance, and maintain communication across the supply chain. It supports operational visibility, customer satisfaction, and efficient logistics execution. The work is performed in both office and warehouse environments, with frequent interaction across operations, dispatch, customers, and leadership. The schedule is first shift, 5:30 a.m. to 2:00 p.m., at 9603 Kellner Rd SW, Huntsville, Alabama.
Requirements
- High school diploma or equivalent.
- SAP experience, with proficiency in logistics, order management, and shipment tracking functions.
- Strong computer skills, including Microsoft Office applications.
- Strong attention to detail and organizational skills.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to work independently and collaboratively across multiple departments.
- Successful completion of a pre-employment background check, consistent with applicable federal, state, and local laws.
- Successful completion of a pre-employment drug screening where permitted by applicable law.
Nice To Haves
- Experience in logistics, supply chain, transportation, warehouse operations, or customer service.
Responsibilities
- Execute company values, policies, procedures, and operational standards in support of Schnellecke Logistics objectives.
- Follow safety principles, standard work procedures, safety guidelines, and operational requirements; wear required PPE on the shop floor and in the truck yard.
- Communicate with BASF and other designated stakeholders about delivery notes, shipment status, and operational updates.
- Prioritize expedited orders and ensure they are picked, processed, and shipped according to customer requirements.
- Verify that delivery note information is complete, accurate, and properly printed before shipment release.
- Monitor picking progress and order execution to support timely completion.
- Escalate operational delays, inventory discrepancies, and process issues to the Operations Manager, Supervisor, or appropriate leadership.
- Communicate with dispatch about delivery note concerns and shipment issues that could affect truck departures.
- Use SAP and other logistics systems to monitor order status, shipment activity, and inventory movement.
- Track and communicate exceptions, delays, and service risks to internal and external stakeholders.
- Support daily operational reporting and documentation requirements.
- Help identify process improvements to enhance operational efficiency and customer service.
- Maintain accurate records and documentation related to delivery processing and logistics activities.
- Perform additional duties as assigned to support business and customer requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
