Control Tower Clerk - 1st Shift
About The Position
The Control Tower Clerk monitors and coordinates logistics activities to support timely, accurate processing of customer orders, delivery documentation, and shipments. The role serves as a communication hub among operations, dispatch, customers, and leadership, identifying and escalating issues that could affect service levels, production schedules, or customer deliveries. Using SAP and other logistics systems, the clerk monitors order status, validates delivery documentation, tracks operational performance, and communicates across the supply chain. The position supports operational visibility, customer satisfaction, and efficient logistics execution. The clerk works in both office and warehouse environments, interacting frequently with operations personnel, dispatch teams, customers, and leadership. The work involves frequent computer use and system monitoring, and may require walking the shop floor and truck yard. Warehouse conditions include moving equipment, vehicle traffic, and varying noise levels. Required PPE must be worn in operational areas.
Requirements
- High school diploma or equivalent.
- SAP experience, with proficiency in logistics, order management, and shipment tracking functions.
- Strong computer skills, including Microsoft Office applications.
- Strong attention to detail and organizational skills.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to work independently and collaboratively across multiple departments.
- Successfully complete a pre-employment background check, consistent with applicable federal, state, and local laws.
- Successfully complete a pre-employment drug screening where permitted by applicable law.
Nice To Haves
- Experience in logistics, supply chain, transportation, warehouse operations, or customer service.
Responsibilities
- Execute company values, policies, procedures, and operational standards in support of Schnellecke Logistics objectives.
- Follow safety principles, standard work procedures, safety guidelines, and operational requirements; wear required PPE on the shop floor and in the truck yard.
- Communicate with BASF and other designated stakeholders about delivery notes, shipment status, and operational updates.
- Prioritize, pick, process, and ship expedited orders according to customer requirements.
- Verify delivery note information is complete and accurate, and properly printed before shipment release.
- Monitor picking progress and order execution to ensure timely completion.
- Escalate operational delays, inventory discrepancies, and process issues to the Operations Manager, Supervisor, or appropriate leadership.
- Communicate with dispatch about delivery note concerns or shipment issues that may affect truck departures.
- Use SAP and other logistics systems to monitor order status, shipment activity, and inventory movement.
- Track and communicate exceptions, delays, and service risks to internal and external stakeholders.
- Support daily operational reporting and documentation requirements.
- Help identify process improvements to enhance operational efficiency and customer service.
- Maintain accurate records and documentation related to delivery processing and logistics activities.
- Perform additional duties as assigned to support business and customer requirements.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
