Control Tower Specialist

DSV • Chandler, AZ

3d • Onsite

About The Position

The Control Tower Specialist plays a critical role in overseeing and managing end-to-end logistics operations. This position is responsible for monitoring real-time transportation flows, resolving shipment issues, analyzing data for insights, and ensuring on-time delivery performance. The Control Tower Specialist works closely with internal teams, clients, and carriers to optimize supply chain efficiency and enhance customer satisfaction.

Requirements

• High school diploma or GED required.
• 2+ years in logistics, transportation, supply chain, or a related field.
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills
• Knowledge of transportation management systems and other logistics software
• Ability to manage multiple priorities and deadlines.
• Strong attention to detail, organizational, and accuracy skills.
• Team player, proactive, customer-focused, and adaptable to changing environments.
• Fluent in English (oral and written)
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word

Nice To Haves

• Associate’s degree or higher in Logistics, Supply Chain Management, Business, or a related field is a plus.
• Experience in a Control Tower or Operations Center environment is a plus.
• Experience with international shipping and customs regulations is preferred.
• Familiarity with Lean or Six Sigma methodologies is a plus
• Professional certifications, such as APICS or Six Sigma, are preferred
• Knowledge of domestic and international shipping regulations.
• Familiarity with transportation management systems, such as SAP or Oracle, is preferred

Responsibilities

• Manage shipment schedules and coordinate transportation operations
• Monitor shipments and provide updates to customers and internal stakeholders
• Communicate with carriers and suppliers to ensure timely delivery of goods
• Analyze transportation data to identify areas for improvement and cost savings
• Collaborate with other departments, such as procurement and customer service, to ensure smooth transportation operations
• Develop and implement transportation strategies to improve efficiency and customer satisfaction
• Ensure compliance with regulations and industry standards
• Actively troubleshoot and resolve delays, deviations, and operational challenges to minimize service interruptions.
• Serve as the central point of contact for internal stakeholders, customers, and carriers, providing updates and resolving inquiries.
• Generate and distribute daily, weekly, and monthly reports on key performance indicators (KPIs), including on-time delivery rates, service levels, and operational efficiency.
• Leverage transportation management systems (TMS) and other logistics platforms to manage shipments and improve visibility.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED