Control Tower Specialist

DSV • Auburn Hills, MI

3d

About The Position

The Control Tower Specialist coordinates and manages customer service requests to meet and exceed customer expectations and attain key factor goals. The role works with vendors, logistics service providers, suppliers, customers, and internal DSV teams to fulfill requests in a timely manner. Responsibilities include coordinating goods movement, tracking shipments, planning loads, managing inventory, resolving logistics issues, and providing remote and on-site support to relevant customer and supply chain teams. The position may also support new account start-ups and project work.

Requirements

• At least 2 years of experience in logistics, customer service, or a related field.
• High school diploma or GED preferred.
• English reading, writing, and verbal communication skills.
• Proficiency with Microsoft Office, including Excel, Word, Access, and PowerPoint.
• General mathematics skills.
• Excellent interpersonal communication skills and ability to work within a team environment.
• Strong attention to detail and problem-solving skills.
• Ability to prioritize work in a multitasked, fast-paced environment.
• Ability to work flexible hours when required.
• Willingness to make and meet commitments.
• Knowledge of transportation regulations and customs requirements.

Nice To Haves

• Experience using transportation management software.

Responsibilities

• Work with team members to meet or exceed customer service requirements.
• Coordinate and manage the movement of goods from suppliers to customers.
• Communicate with customers, suppliers, and logistics service providers to ensure shipments are delivered on time and according to specifications.
• Track shipments and manage inventory levels.
• Execute load planning and optimization strategies.
• Resolve shipping issues, including delays, damages, and lost shipments; escalate issues as needed.
• Develop and maintain positive customer relationships.
• Ensure attainment of applicable key factors.
• Capture data accurately and enter it into systems.
• Provide remote and on-site support to customer service, material planning, logistics, and supply chain teams.
• Use the quality process to resolve customer service and vendor issues.
• Assist with new account start-ups.
• Anticipate and resolve potential issues involving customers, service partners, vendors, and internal teams.
• Perform other duties as needed and complete project work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED