Manager, Control Tower

DSV • Kent, WA

3d

About The Position

The Manager, Control Tower manages the control tower function to ensure efficient, seamless transportation logistics. The role uses air freight operations and supply chain management expertise to optimize processes, monitor shipments, and lead a team in delivering service to clients. It oversees air import operations and transportation activities, coordinates with stakeholders, serves as a primary client contact, and monitors operational performance and improvement opportunities.

Requirements

• Bachelor's degree in logistics, supply chain management, business administration, or a related field.
• Minimum of 5–7 years of experience in air export operations and transportation logistics.
• At least 2–3 years of experience in a managerial or supervisory role.
• Strong understanding of air import procedures, regulations, and documentation requirements.
• Proficiency with transportation management systems (TMS) and other logistics software.
• Strong leadership and team management skills, including the ability to motivate and inspire a diverse team.
• Effective communication and interpersonal skills for professional interaction with clients, suppliers, and internal stakeholders.
• Analytical ability to interpret data, identify trends, and make data-driven decisions.
• Fluent English, oral and written.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Nice To Haves

• Advanced degree or relevant certifications.
• Experience managing a control tower or similar function.
• Certification in logistics, supply chain management, or relevant professional certifications such as Certified Supply Chain Professional or Six Sigma.
• Experience with lean manufacturing principles and continuous improvement methodologies.
• Familiarity with warehouse management systems (WMS) and other logistics software.

Responsibilities

• Coordinate and oversee air import operations, including booking, documentation, customs clearance, and shipment tracking.
• Ensure import shipments are processed accurately and on time in compliance with regulations and customer requirements.
• Manage the control tower function, monitoring and controlling transportation logistics activities in real time.
• Coordinate with internal and external stakeholders to address issues and optimize transportation flows.
• Lead, motivate, coach, and support air import specialists and control tower operators to achieve operational goals and improve performance.
• Identify process improvement and optimization opportunities; implement best practices and streamline workflows.
• Serve as the primary client contact for air import shipments and transportation logistics; provide status updates, resolve issues, and respond to inquiries.
• Monitor key performance indicators and metrics, analyze trends and performance against targets, and implement corrective actions as needed.
• Directly supervise and manage a team of air import specialists and control tower operators, providing leadership and guidance aligned with organizational goals.

Benefits

• Medical, prescription, dental, vision, and life insurance.
• Flexible spending accounts (FSAs) and health savings accounts (HSAs) for eligible plans.
• Short- and long-term disability coverage.
• Wellness resources and Employee Assistance Program (EAP) services.
• DSV 401(k) plan with company matching contributions of up to 5%.
• Paid time off programs and paid company holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager