Senior ServiceNow Developer
About The Position
The ServiceNow Developer works on the technical aspects of the ServiceNow application, integrating it with other business solutions and partnering with internal IS teams and business stakeholders. The role provides technical insight into designing, configuring, and supporting ServiceNow in alignment with Service Management best practices. The position develops and supports technical solutions across the ServiceNow platform, including integrations, configuration, scripting, and workflows. It also analyzes complex business issues, resolves functional problems with business users, supports ITIL process changes, and promotes continuous improvement. The developer collaborates with other developers, documents knowledge, and trains management, IS, and end users.
Requirements
- Bachelor’s degree in Computer Science, Network Communication, Electronic Engineering, or a related field.
- ITIL Foundation certification.
- ServiceNow Administrator/Developer Certification.
- Minimum 5 years as a Service Management professional configuring core modules such as Incident, Change, Service Catalog, Asset, and CMDB.
- Successful completion of initial and periodically required trainings.
- Obtain a valid Food Handler's Card within 30 days of employment.
Nice To Haves
- Certified ServiceNow Implementation Specialist.
- Certified ServiceNow Developer.
Responsibilities
- Identify and analyze business services, applications, and configuration items.
- Build relationship mappings in the ServiceNow CMDB using Discovery Tools and Service Mapping across modules including ITOM, Hardware Asset, Virtual Agent, Change, Problem, Certificate, and Incident.
- Support technical aspects of solution delivery, including application UI configuration, workflow configuration, scripting, APIs, and ServiceNow integrations with business applications such as Infor Workday, POS systems, Active Directory, SSO, and automated system monitoring tools.
- Plan and conduct analysis of complex business issues to be addressed through process changes and information systems.
- Work with business users to resolve ongoing functional issues.
- Implement changes to ITIL processes.
- Maintain technical expertise and stay current with relevant ServiceNow industry standards and best practices.
- Drive continuous improvement of implementation methodology and service offerings based on business user experiences.
- Develop ServiceNow platform solutions that meet client needs and align with ITIL, ITSM, ITOM, GRC, SPM, and CMDB best practices.
- Collaborate with developers to ensure code is developed and maintained according to best practices.
- Document knowledge articles according to Knowledge processes.
- Conduct ServiceNow platform training for management, IS, and end users.
Benefits
- Hybrid work schedule.
- 401(k) with company match.
- Yearly bonus opportunity.
- Full medical, dental, and vision insurance.
- On-site fitness center, biometric screen, and flu shot clinic.
- Discounts at Panda restaurants, theme parks, and gym memberships.
- Paid time off starting at 15 days, with 7 federal holidays.
- Continuous education assistance and scholarships.
- Disability, Life, and AD&D insurance.
- Bereavement leave.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
