Senior ServiceNow Architect
About The Position
The Senior ServiceNow Architect will architect ServiceNow platform solutions aligned with DTMB strategic goals and lead technical solution design, platform governance, and best practices. The role designs and supports integrations with enterprise applications and services, provides technical support to developers, system administrators, and project teams, and supports platform upgrades, performance optimization, and roadmap planning. The architect ensures solutions meet security, compliance, and operational requirements and collaborates with stakeholders to translate business needs into technical solutions. This is a contract position based in Lansing, Michigan, with a hybrid arrangement requiring onsite work two days per week from day one. Interviews are conducted in person. Candidates must submit copies of any certifications they possess that are listed among the required or preferred qualifications.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- At least 5 years of ServiceNow platform experience.
- At least 5 years of experience architecting and implementing enterprise ServiceNow solutions.
- Experience with ServiceNow ITSM, ITOM, ITAM, CMDB, CSDM, integrations, APIs, and workflow automation.
- Excellent communication, leadership, and problem-solving skills.
- ServiceNow Certified Systems Architect (CSA) certification.
Nice To Haves
- ServiceNow Certified Technical Architect (CTA) or equivalent certifications.
- ServiceNow Certified Application Developer (CAD) certification.
- ServiceNow Implementation Specialist certifications in CMDB, ITSM, ITOM, or ITAM.
- ITIL Foundations V3 or higher certification.
Responsibilities
- Architect ServiceNow platform solutions aligned with DTMB strategic goals.
- Lead technical solution design, platform governance, and best practices.
- Design and support integrations with enterprise applications and services.
- Provide technical support to developers, system administrators, and project teams.
- Support platform upgrades, performance optimization, and roadmap planning.
- Ensure solutions meet security, compliance, and operational requirements.
- Collaborate with stakeholders to translate business needs into technical solutions.
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Flexible work-from-home options
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What This Job Offers
Career Level
Senior
