Senior Architect, ServiceNow

NCR Corporation•Atlanta, GA

2d•Onsite

About The Position

NCR Voyix is hiring a highly technical ServiceNow Senior Architect to help implement or enhance existing ServiceNow environments. The role leads roadmaps, requirements gathering, and solution design for new implementations, enhancements, integrations, and process automation. It includes hands-on development support and oversight across ServiceNow applications such as ITSM, ITOM, ITBM, and CSM/TPSM, as well as integration architecture, release planning, code and deliverable reviews, and ongoing platform maintenance and support. The Senior Architect also contributes to improving NCR Voyix’s implementation methodology and service offerings based on client experiences. The position is based onsite in Atlanta, Georgia, and may require travel up to 15%.

Requirements

B.E./B.Tech in Computer Engineering or equivalent experience.
10+ years of ServiceNow experience in development, configuration, or maintenance.
10+ years of JavaScript scripting experience.
4+ years serving in an Architect role for ServiceNow implementations involving ITSM, ITOM, or ITBM.
Strong technical understanding of the ServiceNow platform and integration tools.
Experience with Agile delivery methodology.
Highly organized, with strong communication and presentation skills.
Ability to work in a high-profile, deadline-driven customer environment.
Ability to travel up to 15%.

Nice To Haves

Domain separation experience.
Experience facilitating ServiceNow upgrade cycles.
ITIL certification.
ServiceNow CSA certification.
ServiceNow CAD certification.
Additional ServiceNow certifications.

Responsibilities

Lead ServiceNow roadmap, requirements-gathering, and design sessions for new implementations, enhancements, integrations, and process automation.
Mentor and assist with hands-on development, including creating, configuring, and customizing application fields, forms, business rules, workflows, client scripts, user roles and groups, and access controls across applications such as ITSM, ITOM, ITBM, and CSM/TPSM.
Architect integrations with client IT Operations Management tools using ServiceNow workflows, scripting, and web services or REST APIs.
Lead workshops to gather business and technical requirements.
Conduct design and technical sessions for active solutioning internally and with external customers as needed.
Apply industry experience and ServiceNow best practices.
Participate in release planning and implementations.
Perform code reviews and review technology-related client-facing and internal deliverables.
Contribute to continuous improvement of implementation methodology and service offerings based on client experiences.
Oversee the design, implementation, maintenance, and support of the NCR Voyix ServiceNow platform and solution offerings.