Senior Service Engineer

WEG Electric Corp•Duluth, GA

4d•Onsite

About The Position

WEG Electric Corp. is hiring a Senior Service Engineer to provide advanced post-sales technical support for commercial and Electronically Commutated (EC) motors. The role serves as a senior technical expert, partnering with customers, distributors, service providers, field personnel, and factory engineering teams to resolve complex product performance, application, and warranty issues. The engineer leads troubleshooting and field investigations, performs root cause analysis, and makes warranty recommendations while supporting customer satisfaction, product quality improvement, service excellence, and the development of technical capabilities. The position is based in Duluth, Georgia, and requires travel to customer sites as needed. WEG Electric Corp. is an industrial electric motor manufacturer founded in 1961, with businesses in Motors, Energy, Automation, Coatings, and Transmission & Distribution. Its US corporate office is in Duluth, GA, and it has manufacturing units in Minnesota, Indiana, and Missouri. The company employs over 30,000 people worldwide. A bachelor's degree is required; a degree in Electrical Engineering, Electronic Engineering, Mechanical Engineering, or a related technical field is preferred. At least seven years of relevant experience supporting electric motors, drives, or related industrial equipment is required. Applicants must be authorized to work in the United States; visa sponsorship is not offered.

Requirements

Bachelor's degree required.
Minimum of 7 years of relevant experience supporting electric motors, drives, or related industrial equipment.
Strong technical expertise in motor applications, troubleshooting, and failure analysis.
Advanced knowledge of electrical and mechanical systems within industrial and commercial environments.
Ability to read and interpret electrical schematics, engineering drawings, service manuals, and technical documentation.
Demonstrated ability to manage complex technical support and warranty situations.
Knowledge of warranty processes, service operations, and repair practices.
Strong root cause analysis and problem-solving skills.
Excellent communication and customer relationship management skills.
Effective negotiation and conflict resolution abilities.
Ability to collaborate across multiple departments and lead technical discussions.
Proficiency with Microsoft Office applications and business systems.
Must be authorized to work in the United States; WEG Electric Corp. does not offer visa sponsorship for this role.
Submit an updated resume and complete the company application to be considered.

Nice To Haves

A degree in Electrical Engineering, Electronic Engineering, Mechanical Engineering, or a related technical field is preferred.

Responsibilities

Provide advanced technical support to customers and end users by phone, email, and on-site visits.
Evaluate and resolve complex technical issues involving commercial and EC motor products.
Make warranty recommendations and claim decisions in collaboration with factory teams and customers.
Create and execute action plans to address customer complaints and field service issues.
Travel to customer sites as required to troubleshoot and resolve product performance concerns.
Coordinate technical evaluations with factory engineering teams, customers, third-party service providers, and internal departments.
Review, evaluate, and support warranty claims and technical support requests.
Define scopes of work for field and in-house repairs.
Prepare repair quotations and recommendations for customers.
Conduct root cause analysis to determine failure modes and warranty eligibility.
Review field service reports and documentation to support warranty decisions.
Recommend corrective actions and process improvements related to warranty administration, product quality, and customer service.
Participate in joint field service calls with field service personnel and service partners.
Provide technical support for complex product installations and start-up activities.
Issue Return Authorization Requests (RGAs) when appropriate.
Document customer interactions, technical support activities, and service requests within company systems.
Record and track product non-conformities and field issues to support quality improvement initiatives.
Help customers and team members identify replacement parts and repair solutions.
Develop and deliver technical training to customers, service partners, and internal team members.
Train and mentor new employees on departmental processes, products, and troubleshooting procedures.
Analyze customer complaints and field issues to identify trends and recommend corrective actions.
Maintain effective communication with customers, suppliers, service providers, factory personnel, and internal stakeholders.
Perform other duties and special projects as assigned.