Senior Service Coordinator

Scott Carver Dakota CAP•Rosemount, MN

18d

About The Position

The Senior Service Coordinator responds to clients seeking or using Senior Nutrition services, assesses eligibility for services and programs, and connects clients with resources. The coordinator manages food service for congregate dining and home-delivered meals in the assigned area and works with community organizations to ensure sufficient volunteer coverage. The role also conducts community outreach to grow the caseload, build partnerships, and enhance services.

Requirements

Two-year degree in social work, nutrition, or a related field plus one year of related experience, or an equivalent combination of education and experience.
Valid Minnesota State Driver’s License, proof of insurance, and review of Motor Vehicle Record report.
Knowledge of federal, state, and local food-handling codes and regulations governing public nutrition services and Nutrition Programs.
Knowledge of safe kitchen equipment use, safe food handling, and personal sanitation and hygiene regulations.
Knowledge of conflict resolution, customer service, outreach, CAP and state agency software and procedures, local community resources, and records management.
Ability to supervise food service operations and meal distribution, identify food safety hazards, and verify compliance with state and federal regulations.
Strong planning, organization, problem-solving, and communication skills; ability to work with minimal supervision and manage multiple priorities.
Ability to work effectively with people of diverse racial and socioeconomic backgrounds and respond competently to clients’ cultures, traditions, lifestyles, languages, and values.
Ability to handle stressful situations, de-escalate conflict, collaborate with colleagues and community representatives, and establish cooperative working relationships.

Nice To Haves

Previous experience working with social service programs related to older adults and coordinating food service.
ServSafe certification.

Responsibilities

Manage a caseload of clients and conduct at least a six-month check-in, at home or by phone, to discuss needs and connect clients with CAP and community resources.
Coordinate congregate dining and home-delivered meal service, including daily meal orders and changes with the meal provider.
Recruit, train, and supervise volunteers for congregate dining and home-delivered meals, working with community and faith-based organizations to recruit and schedule them.
Ensure daily volunteer coverage at each site and on home-delivered meal routes.
Record meals served to each participant and enter daily meal counts into the client tracking system.
Conduct home assessments for new home-delivered meal participants and annual renewals; complete NAPIS intake information in the client tracking system and record services provided.
Complete NAPIS intake information and record services provided for new and renewing congregate dining participants.
Assist clients with SNAP, EAP, Food Shelf, and other applications.
Conduct ongoing outreach at program sites and in the community.
Coordinate presentations by local community members about seniors’ needs at least twice annually.
Deliver home-delivered meals when needed due to weather or volunteer unavailability.
Track volunteer hours and mileage in the agency volunteer database.
Collect, record, and deposit donations according to policy.
Maintain effective communication and working relationships with participants, volunteers, vendors, and building management staff.
Attend staff, agency, training, and other meetings as directed, meeting a minimum of four trainings per year.
Perform other duties as assigned by the Senior Nutrition Manager or Director of Nutrition & Community Services.