Senior Service Advisor

Classic Collision•Conroe, TX

10d

About The Position

Classic Collision is seeking a Senior Service Advisor/Collision Estimator to serve as the primary customer contact throughout the vehicle repair process, from drop-off through delivery. The position prepares estimates for customers and insurance partners in accordance with manufacturer and company guidelines, works with insurers on customer claims, communicates repair updates, and coordinates with technicians to identify all damage. The advisor also performs a quality inspection before vehicle delivery and works to meet company customer-satisfaction standards. The role includes other related duties as assigned. Classic Collision was established in 1983 in Atlanta, Georgia, with a goal of providing quality service with integrity and honesty. The company emphasizes safety, quality, integrity, and care in its vehicle repairs and customer service. Compensation is commission-based and depends on expected sales volume. The company offers competitive pay, benefits, training, and career advancement opportunities.

Requirements

Must be at least 18 years of age.
Valid driver's license required.
Ability to provide clear, concise information in writing, by phone, and in person.
Strong organizational skills.
Successful completion of a background check required.
Demonstrate integrity, respect, and accountability.
Provide a high level of customer service while building customer satisfaction and retention.
Develop and display innovative approaches and ideas.
Contribute to a positive team spirit and support others' efforts to succeed.
Able to use hands regularly and talk and hear; frequently stand, sit, and walk, sometimes for long periods; and occasionally reach with hands and arms and move objects up to 20 pounds.
Required vision abilities include close vision, peripheral vision, and ability to adjust focus.
Ability to assess the accuracy, neatness, and thoroughness of assigned work.

Nice To Haves

Prior collision estimating experience.
Familiarity with CCC1 estimating systems.
I-CAR certification.
ASE certification.

Responsibilities

Serve as the primary point of contact for customers from vehicle drop-off through delivery of the completed vehicle.
Prepare estimates for customers and insurance partners according to manufacturer and Classic Collision guidelines.
Partner with insurance companies to manage customer claims and support a positive customer experience.
Keep customers informed about the repair process.
Coordinate with technicians to confirm all damage has been identified.
Maintain customer satisfaction scores according to company standards.
Perform a quality inspection before delivering vehicles to customers.
Perform other related duties as assigned.