Senior Service Advisor

Classic Collision•The Woodlands, TX

10d

About The Position

Classic Collision is hiring a Senior Service Advisor/Collision Estimator. The role serves as the primary customer contact throughout the repair process, from vehicle drop-off through delivery. It prepares estimates for customers and insurance partners according to manufacturer and company guidelines, coordinates with insurers and technicians, and keeps customers informed about repair progress. The position also includes inspecting completed repairs before vehicle delivery and supporting customer satisfaction. The salary is commission-based and dependent on expected sales volume. Classic Collision offers competitive pay, benefits, and career advancement opportunities. The company, established in 1983 in Atlanta, Georgia, states its mission is to put safety, quality, integrity, and heart into every vehicle repaired and customer served. The role requires regular use of the hands, talking, and hearing; frequent standing, sitting, and walking, sometimes for long periods; and occasional reaching and moving objects up to 20 pounds. Close and peripheral vision and the ability to adjust focus are required. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Must be at least 18 years of age.
Valid driver's license required.
Ability to provide clear, concise information in writing, by phone, and in person.
Strong organizational skills.
Successful completion of a background check required.
Integrity, respect, and accountability in interactions at every level.
Ability to provide high-level customer service while building customer satisfaction and retention.
Ability to develop and display innovative approaches and ideas.
Ability to contribute to a positive team spirit and support others' efforts to succeed.

Nice To Haves

Prior collision estimating experience.
Familiarity with CCC1 estimating systems.
I-CAR or ASE certification.

Responsibilities

Serve as the primary point of contact for the customer from vehicle drop-off through delivery of the completed vehicle.
Prepare estimates for customers and/or insurance partners according to manufacturer and Classic Collision guidelines.
Partner with insurance companies to manage customer claims and support the best customer experience.
Communicate with customers and provide updates on the repair process.
Coordinate with technicians to confirm that all aspects of vehicle damage are identified.
Maintain customer satisfaction scores according to company standards.
Perform a quality inspection before delivering the vehicle to the customer.
Perform other related duties as assigned.