Senior Service Advisor

Classic Collision•League City, TX

10d

About The Position

Classic Collision is hiring a Senior Service Advisor/Collision Estimator to serve as the customer’s primary contact throughout the vehicle repair process, from drop-off through delivery. The role prepares repair estimates for customers and insurance partners, coordinates with insurers and technicians, keeps customers informed, and checks completed repairs before vehicle delivery. The position offers commission-based pay dependent on expected sales volume, competitive benefits, training, and career advancement opportunities. Classic Collision, established in Atlanta in 1983, emphasizes safety, quality, integrity, and customer care. The company is an Equal Opportunity Employer and provides reasonable accommodations to applicants and employees with disabilities. The job description notes that it is not a complete statement of all duties and responsibilities.

Requirements

Must be at least 18 years of age.
Valid driver's license required.
Ability to provide clear, concise information in writing, by phone, and in person.
Strong organizational skills.
Successful completion of a background check required.

Nice To Haves

Prior collision estimating experience preferred.
Familiarity with CCC1 estimating systems preferred.
I-CAR or ASE certification preferred.

Responsibilities

Serve as the primary customer contact throughout the repair process, from vehicle drop-off through delivery.
Prepare estimates for customers and insurance partners according to manufacturer and Classic Collision guidelines.
Partner with insurance companies to manage customer claims and support a positive customer experience.
Keep customers updated on the repair process.
Coordinate with technicians to confirm that all damage has been identified.
Maintain customer satisfaction scores according to company standards.
Perform a quality inspection before delivering the vehicle to the customer.
Perform other related duties as assigned.