Senior Scrum Master - Retail/E-commerce (Temporary)
About The Position
Concord is seeking a full-time consultant to support its retail vertical on large-scale initiatives. The Scrum Master will work at the intersection of Agile delivery and digital commerce, supporting web application development lifecycles in retail and e-commerce environments. The role partners with cross-functional teams to establish effective Agile practices and support timely, high-quality delivery of customer-facing digital solutions. The position serves one or more Agile delivery teams and works with Product Owners and partners across product, engineering, QA, UX/UI, data, and retail business teams. The Scrum Master supports enterprise-scale programs, distributed teams, and scaled Agile delivery, while using sprint metrics and ongoing coaching to improve delivery and team performance.
Requirements
- 7–10+ years of experience as a Scrum Master or Agile Delivery Lead supporting complex retail or digital commerce organizations.
- Deep experience with e-commerce platforms, digital retail workflows, and customer-facing experience optimization.
- Experience supporting enterprise-wide programs or multi-team delivery environments.
- Strong understanding of Agile/Scrum and related frameworks, with ability to coach teams and stakeholders.
- Hands-on experience with Jira, Confluence, and Agile reporting dashboards.
- Relevant certification such as CSM, PSM I/II, SAFe Scrum Master, PMI-ACP, or similar.
- Background in consulting, enterprise transformation, or high-scale retail environments.
- Must be authorized to work legally in the United States without sponsorship, now or in the future.
Nice To Haves
- Familiarity with Salesforce Commerce Cloud (SFCC), composable commerce, or other digital commerce ecosystems.
Responsibilities
- Serve as Scrum Master for one or more Agile teams delivering enterprise-scale retail and e-commerce initiatives.
- Lead daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives.
- Partner with Product Owners to maintain a prioritized, data-driven backlog aligned with business and customer outcomes.
- Support teams across e-commerce domains including conversion funnels, cart and checkout, order flows, inventory, loyalty, OMS, CMS, promotions, payments, search, and analytics.
- Identify, communicate, and remove blockers to support predictable, high-quality sprint delivery across distributed teams.
- Coach teams and business partners on Agile practices, continuous improvement, and enterprise ways of working.
- Promote transparency and alignment across product, engineering, QA, UX/UI, data, and retail business teams.
- Monitor and report sprint metrics, including velocity, burndown, and team health, and turn insights into actionable improvements.
- Support dependency management, risk mitigation, and cross-team coordination in scaled Agile environments such as SAFe, LeSS, or Nexus.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Employer contributions to health savings accounts for employees enrolled in High Deductible Health Plans
- Flexible spending accounts for healthcare and dependent care expenses
- Employer-paid short-term and long-term disability insurance
- Employer-provided life and AD&D insurance, with options for additional voluntary coverage
- Employee Assistance Program for legal, financial, and personal challenges
- 401(k) retirement savings with a 1% employer match
- Career growth opportunities and pathways for advancement and skill development
- Team-building events and company-sponsored activities
- For W-2 salary employees: paid time off for vacation, sick days, and personal time; 8 company-paid holidays and 1 floating holiday
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
