Senior Scrum Master - Retail/E-commerce (Temporary)

Concord USA•Dallas-Fort Worth Metroplex, TX

7d•Hybrid

About The Position

Concord is seeking a seasoned Scrum Master to work as a full-time consultant supporting its retail vertical on large-scale initiatives. The role focuses on the intersection of Agile delivery and digital commerce, including web application development lifecycles in retail and e-commerce environments. The Scrum Master will work with cross-functional teams to support effective Agile practices and timely, high-quality delivery of customer-facing digital solutions. The position is based in the Dallas-Fort Worth metropolitan area and uses a hybrid arrangement, with 2–3 days on-site. The role is described as temporary and full-time, with W-2 hourly, FTE, or C2C compensation options. Candidates must be authorized to work legally in the United States without sponsorship, now or in the future.

Requirements

7–10+ years of experience as a Scrum Master or Agile Delivery Lead supporting complex retail or digital commerce organizations.
Deep experience with e-commerce platforms, digital retail workflows, and optimizing customer-facing experiences.
Prior experience supporting enterprise-wide programs or multi-team delivery environments.
Strong understanding of Agile/Scrum and related frameworks, with the ability to coach teams and stakeholders.
Hands-on experience with Jira, Confluence, and Agile reporting dashboards.
Must be authorized to work legally in the United States without sponsorship, now or in the future.

Nice To Haves

Certifications such as CSM, PSM I/II, SAFe Scrum Master, PMI-ACP, or similar.
Background in consulting, enterprise transformation, or high-scale retail environments.
Familiarity with Salesforce Commerce Cloud (SFCC), composable commerce, or other digital commerce ecosystems.

Responsibilities

Serve as a dedicated Scrum Master for one or more Agile delivery teams working on enterprise-scale retail and e-commerce initiatives.
Lead and facilitate Scrum ceremonies, including daily stand-ups, sprint planning, backlog refinement, reviews, and retrospectives.
Partner with Product Owners to maintain a prioritized, data-driven backlog aligned with business and customer outcomes.
Support teams across e-commerce domains including conversion funnels, cart and checkout, order flows, inventory, loyalty, OMS, CMS, promotions, payments, search, and analytics.
Identify, communicate, and remove blockers to support predictable, high-quality sprint delivery across distributed teams.
Coach teams and business partners on Agile practices, continuous improvement, and enterprise ways of working.
Promote transparency and alignment across product, engineering, QA, UX/UI, data, and retail business teams.
Monitor and report sprint metrics, including velocity, burndown, and team health, and use insights to recommend improvements.
Support dependency management, risk mitigation, and cross-team coordination in a scaled Agile environment such as SAFe, LeSS, or Nexus.

Benefits

Health, dental, and vision insurance.
Employer contributions to health savings accounts for employees enrolled in High Deductible Health Plans.
Flexible Spending Accounts for healthcare and dependent care expenses.
Employer-paid short-term disability coverage, up to 12 weeks, and long-term disability coverage.
Employer-provided life and AD&D insurance, with options for additional voluntary coverage.
Employee Assistance Program supporting legal, financial, and personal challenges.
401(k) retirement savings plan with a 1% employer match.
Career growth opportunities, including advancement and skill development.
Regular team-building events and company-sponsored activities.
For W-2 salary employees: paid vacation, sick days, personal time, 8 company-paid holidays, and 1 floating holiday.