Senior Scrum Master

Blue Cross and Blue Shield of Kansas•Topeka, KS

2d•$96,240 - $114,300

About The Position

The Senior ScrumMaster is a dedicated facilitator and servant leader who coaches and guides technical and non-technical teams in delivering quality solutions for project and non-project work using Blue Cross and Blue Shield of Kansas (BCBSKS) standard processes. The role leads and mentors teams, facilitates agile practices, and fosters collaboration to deliver high-quality software solutions. It works closely with product owners, development teams, and stakeholders to apply BCBSKS processes effectively and support continuous improvement. The position reports to the Team Lead Project Management. The role may be performed remotely, in a hybrid arrangement, or onsite in accordance with the company's Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment. Minimal travel of 0–10% is expected for Big Room Planning four times per year.

Requirements

High school diploma or equivalent.
At least 4 years of ScrumMaster experience.
Certified Scrum Master certification (CSM, PSM, or equivalent).
In lieu of a degree, an additional 5 years of relevant experience is required.
Expertise in iterative planning and execution methods, including Agile (Scrum, SAFe, and Kanban), Waterfall, and Lean, with a strong understanding of testing methodologies, deployment management, production defects, and support processes.
Servant leadership skills to facilitate Agile ceremonies and support multiple teams concurrently.
Emotional intelligence and ability to lead diverse teams, resolve conflict, and encourage self-organization and autonomy while providing guidance.
Strong interpersonal skills, including the ability to work effectively with stakeholders at all levels, facilitate discussions, manage conflict, and listen actively.
Ability to work independently, cross-functionally, and collaboratively to solve problems and drive continuous improvement while focusing on business value.
Strong statistical and analytical problem-solving and research skills, including the ability to assess complex information and use key metrics to guide decisions.
Strong organization, time management, negotiation, delegation, and decision-making abilities to support multiple teams and maintain clear goals and timelines.
Ability to remove impediments and keep teams focused on delivering value.

Nice To Haves

Bachelor's degree or equivalent in computer science, information systems, business administration, engineering, or a related field.
Experience with business analysis, system design, programming, and testing techniques.

Responsibilities

Facilitate Daily Scrum, Backlog Grooming, Sprint Review, Sprint Planning, Sprint Retrospective, and 12-week cycle planning, ensuring events are effective and productive.
Represent team process challenges in Scrum Master Community of Practice meetings and PMO meetings.
Collaborate with the PMO Team Lead, Manager, and Big Room Planning manager to align team processes with BRP and PMO processes and meet milestones, priorities, and organizational objectives.
Work with other Scrum Masters to share knowledge and drive improvement across teams.
Coach new and existing team members, including Product Owners, on BCBSKS work management processes such as requirements expression, estimation, prioritization, sequencing, and capacity planning.
Promote continuous improvement and learning through retrospectives, feedback loops, and actionable improvements to team processes and performance.
Identify and remove obstacles that hinder progress.
Cultivate a collaborative, self-organizing team environment grounded in mutual respect, trust, and accountability.
Work with team members, leadership, Scrum Masters, and the PMO to manage stakeholder expectations and identify continuous improvement opportunities.
Coordinate with other teams and support organizational efforts to improve communication and working relationships between teams.
Monitor team performance metrics and provide transparent, data-driven updates to leadership and stakeholders on progress and challenges.
Produce accurate team reporting for iteration planning and review, using data collected from Rally, the agile software work management tool.