Senior Scheduling Coordinator - Digestive Health Institute

Orlando Health•Orlando, FL

14h•Hybrid

About The Position

The Senior Scheduling Coordinator supports the Orlando Health Digestive Health Institute by communicating regularly with physicians, patients, ancillary departments, and surgical areas to schedule, reschedule, and cancel single or multiple tests and procedures. The position is based at 3160 Southgate Commerce Blvd, Suite 40, Orlando, Florida, and is hybrid, with a work schedule of 8:45 a.m. to 5:15 p.m. The coordinator maintains departmental schedules, gathers and enters patient demographic information, verifies insurance and authorizations, and communicates procedure preparation instructions, arrival times, and locations to patients. The role also supports charge management, coordinates with clinical and business staff, assists with team training or mentoring, monitors and prioritizes daily workload, and proactively resolves scheduling and registration issues. The position requires accurate use of medical terminology and computer and office equipment, consistent attendance, and compliance with Orlando Health policies and procedures.

Requirements

High school diploma.
Medical terminology and/or basic anatomy training.
Three years of experience in clinical registration and scheduling.

Nice To Haves

An associate degree in business, information systems, a clinical field, or a related field may substitute for up to two years of experience.

Responsibilities

Maintain appropriate departmental schedules.
May provide feedback to the manager on human resources functions such as hiring, coaching, and counseling.
Gather and enter patient demographic information accurately and efficiently, verify insurance and authorizations, and schedule procedures.
Communicate preparation information, arrival times, and arrival locations accurately to patients.
Input and distribute charge management processes daily; schedule and cancel multiple diagnostic and interventional procedures.
Review schedules daily and communicate changes to appropriate staff.
Use computer applications, a multi-line telephone system, printers, copiers, and fax machines, including required data entry.
Act as a liaison between clinical and business staff to support effective and efficient patient management.
Assist with training or mentoring team members.
Provide accurate department- and procedure-specific scheduling criteria to support patient preparation and communicate arrival locations and times.
Maintain reasonably regular and punctual attendance consistent with applicable policies and laws.
Comply with Orlando Health policies and procedures.
Monitor and prioritize daily workload based on departmental needs.
Use medical terminology, multi-line phones, and word processing and spreadsheet applications accurately.
Communicate regularly with Patient Access and clinical departments regarding registration and scheduling issues.
Take a proactive role in resolving problems.