Senior Scheduling Coordinator | Outpatient Cardiology | Downtown ORL

Orlando Health•Orlando, FL

14h

About The Position

At Orlando Health Heart and Vascular Institute, cardiologists, heart and vascular surgeons, and cardiovascular professionals collaborate to provide care across 40 specialties, supported by diagnostic imaging and treatment options. The institute’s multidisciplinary team includes more than 70 physicians at 24 locations across Central Florida and is part of Orlando Health’s network of community and specialty hospitals. The Senior Scheduling Coordinator regularly communicates with physicians, patients, ancillary departments, and surgical areas to schedule, reschedule, and cancel individual or multiple tests and procedures. The role maintains departmental schedules, handles patient demographic and insurance information, communicates preparation and arrival details, and supports effective patient management and customer service.

Requirements

High school diploma.
Medical terminology and/or basic anatomy training.
Three years of experience in clinical registration and scheduling.
Knowledge of computer applications, multi-line telephone systems, printers, copiers, and fax machines; the role may include required data entry.
Accurate use of medical terminology, multi-line phones, and word processing or spreadsheet applications.

Nice To Haves

An associate degree in business, information systems, a clinical field, or a related field may substitute for up to two years of experience.

Responsibilities

Maintain appropriate departmental schedules.
Efficiently and accurately gather and enter patient demographic information, insurance verification or authorization, and scheduling details.
Communicate preparation information, arrival time, and arrival location to patients accurately.
Enter and distribute charge management processes daily; schedule and cancel multiple diagnostic and interventional procedures.
Review schedules daily and communicate changes to appropriate staff.
Act as a liaison between clinical and business staff to support effective and efficient patient management.
Assist with training or mentoring team members.
Provide accurate department- and procedure-specific scheduling criteria to support patient preparation and arrival.
Monitor daily workload and prioritize tasks based on department needs.
Communicate regularly with Patient Access and clinical departments about registration and scheduling issues.
Take a proactive role in resolving problems.
Maintain regular and punctual attendance and comply with Orlando Health policies and procedures.
May provide feedback to the manager regarding human resources functions such as hiring, coaching, and counseling.