Certified Medical Assistant | Outpatient Urogynecology | Downtown ORl

Orlando Health•Orlando, FL

About The Position

The Certified Medical Assistant performs patient care in an ambulatory urogynecology setting under the direction of a physician or Advanced Practice Provider (APP). The role includes gathering patient information, preparing patients for examinations, assisting during examinations and procedures, providing routine treatments, administering approved medication types, and documenting care. The medical assistant also supports patient communication and coordination, including scheduling specialty testing or consultations and processing calls using sound clinical judgment. The position works in the Orlando Health Women’s Institute’s Urogynecology department. It is full-time, day shift, with hours of 7:45 a.m.–5:00 p.m. Monday through Thursday and 7:30 a.m.–12:30 p.m. Friday. No weekends or holidays are required. The role is accountable to the Assistant Nurse Manager, Nursing Operations Manager, or Practice Manager for operational issues.

Requirements

High school graduate or equivalent.
Successful completion of Medical Assistant training from an approved technical school, or at least one year of verifiable, applicable work experience as a Medical Assistant in a patient-care setting.
Current BLS Healthcare Provider Certification.
Current certification or registration from an accepted medical assistant credentialing agency, including CCMA, CMA, CMAC, NCMA, NRCMA, NRCAMA, or RMA credentials listed in the posting. Certifications or registrations from agencies not listed are considered case by case.

Responsibilities

Gather patient data through interview and observation.
Assist patients and families with preparation for examination.
Assist the physician or APP during examinations and procedures.
Demonstrate competency in tasks and skills defined by the practice.
Provide routine treatments and administer approved medication types.
Document patient data, treatments, procedures, and patient education according to Orlando Health and department-specific policies.
Act as a liaison on behalf of patients to arrange specialty testing or physician consultations and provide scheduling information.
Process incoming and outgoing calls independently and professionally using sound clinical judgment.
Enter medication, laboratory, and diagnostic imaging orders into the electronic medical system under a provider’s direction.
Participate in quality initiatives, goal attainment, and clinical outcome process improvement activities.
Communicate effectively and professionally with patients and family members.
Collaborate with administrative and operations staff.
Follow Orlando Health and department-specific policies, procedures, value statements, and Commitment to Excellent standards.
Demonstrate personal and patient safety practices and follow infection control standards.
Maintain reasonably regular and punctual attendance and comply with Orlando Health policies.
Provide care and assess data appropriate to patients’ age-specific needs in the assigned department or unit.
Demonstrate awareness of medical/legal issues, patient rights, and regulatory and accrediting standards.
Use supplies efficiently.
Assist the business office as needed with reception, scheduling, and patient discharge.