Guest Services Coordinator | Outpatient Cardiology | Downtown ORL | Part Time

Orlando Health•Orlando, FL

23h

About The Position

At Orlando Health Heart and Vascular Institute, cardiologists, heart and vascular surgeons, and cardiovascular professionals work together to provide care across 40 specialties. The institute has more than 70 physicians at 24 locations across Central Florida and is part of Orlando Health. The Guest Services Coordinator provides guidance to guests, patients, team members, and vendors within the medical pavilion. The coordinator greets patients and families, directs them when they enter the facility, engages patients at the start of their visit, and helps ensure smooth coordination and handoffs to practices and ancillary services in the building.

Requirements

High school diploma or equivalent.
Two years of experience in a customer service setting.
No licensure or certification required.

Responsibilities

Greet scheduled patients and escort or direct them to their destinations.
Greet walk-in customers, share information about the pavilion, and provide collateral.
Greet and track weekly vendors and their services, and direct them to appropriate destinations.
Greet service providers, escort them to appropriate locations, and anticipate, identify, and address issues during service.
Greet engineers and contractors and coordinate services, repairs, installation projects, and quality assurance reviews.
Make morning rounds of suites and common areas to identify operational, mechanical, or housekeeping concerns.
Report internal and external operational or mechanical problems to the property manager and submit work orders when necessary.
Manage Education Room use and Resource Calendar reservations, and assist leadership with Education Room events when applicable.
Represent the pavilion at external events.
Collect USPS mail and distribute it to the appropriate suites.
Coordinate requests to schedule meetings in the Education Center or Conference Room.
Inspect the exterior of the property weekly for lawn maintenance, waste service, and overall property maintenance quality.
Provide tours to Orlando Health guests interested in learning about the pavilion.
Manage foot traffic to support a positive experience for patients and guests.
Collaborate with marketing to provide collateral promoting pavilion services.
Coordinate new physician orientations and provide operations support with FOA and MA team members to support a seamless transition.
Maintain reasonably regular and punctual attendance in accordance with applicable policies and standards.
Comply with Orlando Health policies and procedures.
Attend required in-services and meetings, complete mandatory education, and pursue professional growth and development.
Perform other duties as assigned.