Guest Services Coordinator - Part Time

Sun Communities • Jacksonville, FL

5d

About The Position

Guest Services Coordinators handle routine office work and administrative responsibilities at the resort, working closely with the RV Resort Manager and other team members. The role supports guest and resident services, reservation check-in and check-out, financial and property-management transactions, office administration, resident communications, records, marketing, and resort activities.

Requirements

• High school diploma or GED.
• Two years of administrative experience.
• Strong customer service skills.
• Excellent telephone skills.
• Good problem-solving skills.
• Professional appearance.
• Intermediate to advanced computer proficiency, including Microsoft Office Suite, email, internet use, and timely, efficient data entry.
• Valid driver's license.

Nice To Haves

• Six months of prior experience using property management and/or reservation systems.
• Six months of hotel or resort front-desk experience.

Responsibilities

• Greet guests and current and prospective residents, establish rapport, and refer comments, suggestions, and complaints to resort leadership.
• Maintain the petty cash fund and record expenditures in the proper accounts.
• Perform administrative tasks, including answering phones, typing, photocopying, faxing, and filing.
• Collect and post security deposits, processing fees, rent, inspection fees, application fees, and other miscellaneous fees in Yardi; record transactions in the proper accounts and issue receipts.
• Prepare and distribute resort communications, including rule reminders, violation notices, and newsletters.
• Assist with accepting guest reservations in person and by phone, and check guests in and out for reservations.
• Keep office supplies stocked and prepare supply orders as needed.
• Assist with planning and coordinating guest and resident relations events and activities.
• Assist with preparing marketing materials.
• Make site-rental payment collection calls as directed and submit bad-debt files to collections.
• Process resident move-ins and move-outs.
• Complete and maintain resort records, reports, and files.
• Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into the property management or reservation system promptly.
• Obtain approvals for prospective resident applications and track approvals and denials.
• Assist prospective residents by checking Sun Homes inventory status, reviewing home listings, showing homes, and assisting with rental applications.
• Review and code invoices and other payables and submit them for manager approval.
• Perform other duties as assigned.

Benefits

• DailyPay access to get paid daily.
• 401(k) plan with employer matching contribution.
• Employee Assistance Program.
• Identity Theft Insurance.
• Team Member Perks & Discounts program offering discounts on travel, merchandise, mobile phone service, and more.
• Discounts at Sun Outdoors locations across the nation.
• Paid sick leave.
• Various paid holidays.
• Bereavement time and pay for jury duty.
• Flexible work environment, learning and growth opportunities, and supportive collaboration.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED