Guest Services Coordinator

THE SALVATION ARMY•Lexington, MS

2d•$18 - $19•Onsite

About The Position

The Guest Services Coordinator manages day-to-day kitchen and housekeeping operations and the employees performing those duties during summer camps. The role includes planning and developing menus, preparing and purchasing food, maintaining inventory, administering a food budget, and ensuring the food service program complies with health standards and regulations. The Coordinator supervises, schedules, evaluates, and participates in the work of seasonal staff. The position also coordinates rental-group services and special events, serves as a liaison to Divisional Headquarters staff, and provides administrative support to the Camp Director. Human resources duties include coordinating seasonal employee processing, payroll records, and personnel files. The role is based at Camp Hidden Lake in Lexington, Mississippi, and may require occasional evening and weekend availability.

Requirements

Bachelor’s degree from an accredited college or university in Business Administration, Marketing, or a related field, or an equivalent combination of training and experience.
Four years of progressively responsible experience coordinating public relations and special events, including experience managing similar operations, or equivalent training and experience providing the required knowledge, skills, and abilities.
Valid state driver’s license.
Serve Safe Food Manager Certification.
Ability to meet attendance requirements.
Ability to read and understand legal terminology to determine compliance with rental contract terms.
Ability to perform mathematical calculations and analyze complex computations.
Ability to formulate and lead group presentations.
Ability to provide on-call coverage.
Ability to lead prospective users on tours of camp facilities.
Ability to become and remain certified to drive Salvation Army vehicles under Salvation Army insurance requirements.

Responsibilities

Instruct and train summer employees in proper work methods and procedures to provide courteous and efficient guest service.
Monitor seasonal employees’ work for compliance with program policies, procedures, standards, and regulations; report performance issues and assist with disciplinary processes when requested.
Coordinate and oversee the needs and activities of rental groups, communicate with those groups, and help ensure they are satisfied with their rental experience.
Serve as a liaison to Divisional Headquarters staff during special events and host seasonal events at camp, including providing housing.
Perform secretarial and receptionist duties and provide administrative assistance to the Camp Director.
Coordinate with the department Executive Secretary and Divisional Human Resources to process seasonal employees.
Ensure summer staff payroll is completed on time and forward time records to Divisional Headquarters for processing.
Maintain seasonal employee personnel files and documents and ensure their accuracy.
Plan and coordinate kitchen and housekeeping operations during summer camps.
Develop menus, prepare and purchase food, maintain adequate inventory, and prepare and administer a food budget.
Ensure the food service program complies with health standards and regulations.
Supervise, schedule, evaluate, and participate in the work of subordinate summer staff.
Prepare advanced and technical reports and spreadsheets from start to finish.
Provide on-call coverage and lead prospective users on tours of camp facilities.
Become and remain certified to drive Salvation Army vehicles in accordance with insurance requirements.