Guest Services Coordinator
About The Position
The Guest Services Coordinator handles routine office and clerical responsibilities for a resort and serves as a point of contact for current and prospective guests visiting the office. The role includes assisting guests with questions and concerns, handling reservations and resort communications, maintaining records, and supporting resort marketing. Scheduling availability may need to be flexible; weekly hours vary based on guest occupancy, season, staffing, and other factors, and a specific number of hours per week is not guaranteed. IHM Outdoors provides a formal training and development program with opportunities for employees to build hospitality skills and pursue growth within the company. The stated salary is $20.00.
Requirements
- Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet.
- Excellent written and verbal communication skills.
- Be readily available and approachable to guests while providing excellent guest service.
- Regularly stand, sit, or walk for extended periods.
- Regularly lift or move up to 10 pounds and occasionally lift or move up to 50 pounds.
Nice To Haves
- Prior administrative experience is preferred.
- Resort office or property front desk experience is a plus.
Responsibilities
- Greet guests and establish rapport.
- Relay resort comments, suggestions, and complaints to the Resort Manager.
- Check guests in and out for reservations.
- Perform administrative duties, including answering phones, typing, copying, faxing, and filing.
- Complete and maintain resort records, reports, and files.
- Prepare and distribute resort communications, such as rule reminders, violation notices, and newsletters.
- Monitor office supplies and prepare supply orders as needed.
- Assist with preparing marketing materials.
Benefits
- Medical, dental, and vision insurance
- HSA and FSA plans
- Dependent care FSA
- Identity theft protection insurance
- Commuter benefits for transit and parking
- Pet insurance
- PTO and payroll incentives for annual wellness exams
- Employee Assistance Program
- Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services
- Paid sick and vacation time
- Family leave
- 401(k) retirement plan with employer matching: 100% match up to 3% of salary and 50% match on the next 2%; fully vested upon the first contribution
- Incentive-based bonus program
- Free room nights at company properties and employee discounts within the brand
- Discounts for friends and family within the brand
- Team member recognition and bonus
- Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
- Career growth through an in-house training program
- Referral bonus program
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
