Guest Services Coordinator
About The Position
The Guest Services Coordinator handles routine office and clerical responsibilities for a resort and serves as a primary point of contact for current and prospective guests who visit the office with questions or concerns. The position includes guest check-in and check-out, administrative tasks, recordkeeping, resort communications, supply management, and support for marketing materials. Scheduling availability may need to be flexible, and weekly hours vary according to guest occupancy, season, staffing, and other factors; a specific number of weekly hours is not guaranteed. IHM Outdoors provides a formal training and development program intended to support employee development and career growth in the hospitality business. The company offers training resources and opportunities for employees to build on prior experience and pursue personalized career goals.
Requirements
- Intermediate computer proficiency, including the ability to use Microsoft Office, email, and the internet.
- Excellent written and verbal communication skills.
- Be readily available and approachable to guests while providing excellent guest service.
- Regularly stand, sit, or walk for extended periods.
- Regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Nice To Haves
- Prior administrative experience is preferred.
- Resort office or property front desk experience is a plus.
Responsibilities
- Greet guests and establish rapport.
- Refer guest comments, suggestions, and complaints to the Resort Manager.
- Check guests in and out for reservations.
- Perform general administrative duties, including answering phones, typing, copying, faxing, and filing.
- Complete and maintain resort records, reports, and files.
- Prepare and distribute resort communications, such as rule reminders, violation notices, and newsletters.
- Monitor office supplies and prepare supply orders as needed.
- Assist with the preparation of marketing materials.
Benefits
- Medical, dental, and vision insurance.
- HSA and FSA plans, including dependent care FSA.
- Identity theft protection insurance.
- Commuter benefits for transit and parking.
- Pet insurance.
- PTO and payroll incentives for annual wellness exams.
- Employee assistance program.
- Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services.
- Paid sick and vacation time.
- Family leave.
- 401(k) retirement plan with a company match: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
- Incentive-based bonus program.
- Free room nights at company properties and employee discounts within the employee’s brand.
- Discounts for friends and family within the employee’s brand.
- Team member recognition and bonus.
- Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
- Career growth through an in-house training program with a path personalized to employee goals.
- Referral bonus program for any company location.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
