Guest Services Coordinator - Part Time

Sun Communities • Jacksonville, FL

4d

About The Position

Guest Services Coordinators handle routine office work and administrative responsibilities at the resort, working closely with the RV Resort Manager and other team members. The role also supports guest and resident services, reservations, payments, communications, records, sales prospects, and resort activities.

Requirements

• High school diploma or GED.
• Two years of administrative experience.
• Strong customer service skills.
• Good telephone skills.
• Good problem-solving skills.
• Professional appearance.
• Intermediate to advanced computer proficiency, including Microsoft Office Suite, email, internet use, and timely, efficient data entry.
• Valid driver's license.

Nice To Haves

• Six months of previous experience using property management and/or reservation systems.
• Six months of hotel or resort front desk experience.

Responsibilities

• Greet and establish rapport with guests, current residents, and prospective residents.
• Refer resort comments, suggestions, and complaints to the RV Resort Manager or resort leadership.
• Maintain the petty cash fund and record expenditures in the proper accounts.
• Perform general administrative work, including answering phones, typing, photocopying, faxing, and filing.
• Collect and post resident security deposits, processing fees, rent, inspection fees, application fees, and other miscellaneous fees in Yardi; record transactions in the proper accounts and issue receipts.
• Prepare and distribute resort communications, including rule reminders, violation notices, and newsletters.
• Assist with accepting guest reservations in person and by phone.
• Check guests in and out for reservations.
• Monitor office supplies and prepare orders as needed.
• Assist with planning and coordinating guest and resident relations events and activities at the resort.
• Assist with preparing marketing materials.
• Make collection calls for site rental payments as directed and submit bad debt files to collections.
• Process resident move-ins and move-outs.
• Complete and maintain resort records, reports, and files.
• Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into the property management or reservation system promptly.
• Obtain approvals on prospective resident applications and track approvals and denials.
• Assist prospective residents by checking Sun Homes inventory, reviewing home listings, showing homes, and assisting with rental applications.
• Review and code invoices and other payables and submit them for manager approval.
• Perform other duties as assigned.

Benefits

• DailyPay access to get paid daily.
• 401(k) plan with employer matching contribution.
• Employee Assistance Program.
• Identity Theft Insurance.
• Team Member Perks & Discounts program with discounts on travel, merchandise, mobile phone service, and more.
• Discounts at Sun Outdoors locations nationwide.
• Paid sick leave.
• Various paid holidays.
• Bereavement time and pay for jury duty.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED