Senior Salesforce Technical Lead
About The Position
The Senior Salesforce Technical Lead will be part of Amgen’s Patient Support Services product team, delivering technology services and solutions aligned with business strategies and goals, including insights and analytics on the Pulse Service platform. The role crafts and builds secure, scalable solutions on the Salesforce platform and supports development of Amgen’s Patient Support Services platform, working with platform and product owners, architects, and the broader technology team. The role contributes to Salesforce roadmap and capability reviews, develops standard methodologies, and improves engineering and release processes. It collaborates with program management, development, operations, customer service, sales, brand and marketing, legal, and safety teams to clarify requirements throughout the product life cycle. The lead recommends strategic technology solutions, handles Salesforce development, supports customizations and integrations, leads major projects as a solution architect, and guides junior team members. The position also involves modeling data structures aligned with Health Cloud and Service Cloud, developing custom applications, applying Salesforce security and scalable design principles, communicating system designs using UML, creating test classes and automation, researching platform capabilities and gaps, and estimating projects. Experience with Amazon Web Services and/or Amazon Connect is also noted.
Requirements
- Doctorate degree; or a master's degree and 3 years of development experience; or a bachelor's degree and 5 years of development experience; or an associate degree and 10 years of development experience; or a high school diploma/GED and 12 years of development experience.
- At least 2 years of experience developing and customizing Salesforce applications using web services, Apex, SOQL, Aura, Lightning Web Components, Visualforce, Visual Studio Code, IDE, Data Loader, Reports, and Dashboards.
- At least 4 years of experience working with clients and vendors to develop solutions and support projects from requirements capture through release management.
- Experience integrating Salesforce with other applications.
- Ability to work in a changing environment and prioritize multiple projects simultaneously.
- Strong interpersonal skills to work across and up through the organization, including addressing partner or customer concerns and mitigating issues, risks, and business impacts.
- Advanced problem-solving capabilities and ability to use constraints as opportunities.
- Working understanding of Agile, Scrum, Design Thinking, and Lean Startup principles.
Nice To Haves
- Experience with Salesforce Service Cloud or Health Cloud in a call center environment.
- Experience working in a regulated industry such as healthcare or life sciences.
- Experience with Tableau and other reporting and analytics tools.
- Salesforce and/or Agile certifications.
- Experience with Amazon Web Services and/or Amazon Connect.
Responsibilities
- Recommend strategic technology solutions aligned with patient services strategy and business impact.
- Perform day-to-day Salesforce development using Apex, Visualforce, Lightning Web Components, and Aura.
- Support customizations and integrations needed to deliver solutions.
- Lead major projects as a solution architect and guide or mentor junior team members.
- Model data structures aligned with Health Cloud and Service Cloud objects.
- Develop custom applications using Apex, JavaScript, Visualforce, AJAX, HTML, and CSS.
- Apply Salesforce development standard methodologies.
- Apply Salesforce security, including organization-wide defaults, sharing patterns, profiles, and permissions.
- Communicate software and system designs using UML.
- Collaborate with team members to apply abstractions and service orientation to support scalability.
- Develop test classes and automation to validate business logic and help avoid production issues.
- Work with developers, business analysts, QA analysts, and project managers.
- Research Salesforce capabilities to meet business requirements and provide gap analysis.
- Develop project estimates.
- Collaborate with cross-functional teams to clarify and support requirements throughout the product life cycle.
- Stay current with the Salesforce roadmap and capabilities, provide feedback, and develop standard methodologies.
- Optimize engineering and release processes.
- Support development of the Patient Support Services platform and deliver technology services and solutions, including insights and analytics on the Pulse Service platform.
Benefits
- Retirement and Savings Plan with generous company contributions
- Group medical coverage
- Dental coverage
- Vision coverage
- Life insurance
- Disability insurance
- Flexible spending accounts
- Discretionary annual bonus program, or a sales-based incentive plan for field sales representatives
- Stock-based long-term incentives
- Award-winning time-off plans
- Flexible work models where possible
- Career development opportunities
- Work/life balance programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
