Salesforce Technical Lead

Global Payments Inc.•Alpharetta, GA

About The Position

Global Payments is seeking a Salesforce Technical Lead to shape and deliver enterprise Salesforce solutions that support Sales and Servicing processes. The role creates, evaluates, and reviews designs, partnering with business stakeholders and development teams to implement scalable solutions across multi-cloud environments. The lead owns solution architecture and delivery across Salesforce technologies, integrations, and front-end layers. This includes guiding Agentforce-enabled automation and AI use cases, ensuring security and regulatory compliance, governing technical design and code quality, and leading teams through the full software development lifecycle. The role also includes hands-on development, technical oversight, mentoring, and coordination with onshore/offshore teams, vendors, and stakeholders. The successful candidate will bring substantial Salesforce experience, including technical leadership and end-to-end implementation work. Salesforce certifications are preferred. The position requires authorization to work in the U.S. without employment-based visa sponsorship now or in the future.

Requirements

At least 6 years of Salesforce experience, including at least 2 years in a Technical Lead role.
End-to-end Salesforce implementation experience, including architecture, configuration, customization, deployment, and post-go-live support.
Ability to lead design workshops and communicate solution options to business and technical stakeholders.
Hands-on experience with Data Cloud, Agentforce, Apex, Visualforce, Lightning Web Components (LWC), Aura, and Flow.
Experience with Apex and web technologies including JavaScript, HTML, AngularJS, and TypeScript.
Strong integration experience using SOAP and REST APIs to connect Salesforce with external systems and enterprise applications.
Experience implementing CPQ and DocuSign solutions, including configuration and process automation.
Working knowledge of SSO, MFA, and Salesforce Shield for data protection and compliance.
Experience in release management, source control, and deployment using tools such as ANT, Salesforce Metadata API, Jenkins, and SVN.
Ability to assess system landscapes, identify gaps between current and desired states, and define practical, scalable solutions.
Hands-on experience with Agile methodologies and DevOps practices.
Experience creating design documents, security workbooks, data dictionaries, and other technical documentation.
Must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future.

Nice To Haves

Salesforce certifications; commitment to staying current on platform capabilities and Agentforce-enabled innovations.
Experience with Salesforce Agentforce, Einstein, and AI-enabled workflow automation.
Exposure to Salesforce AI capabilities, MuleSoft, intelligent automation, and generative AI use cases in enterprise environments.
Experience integrating AI-powered solutions with Salesforce CRM, external systems, and business workflows.
Understanding of AI governance, data privacy, and responsible AI use in enterprise Salesforce implementations.

Responsibilities

Lead the design, development, and delivery of scalable, maintainable enterprise Salesforce solutions with Agentforce across multi-cloud environments.
Drive end-to-end solution architecture using Salesforce technologies, APIs, and enterprise integration patterns.
Design and deliver user experiences using Angular, TypeScript, JavaScript, HTML5, and Salesforce Lightning UI frameworks, integrating with Salesforce and external systems.
Define and implement secure solutions that comply with HIPAA, GDPR, PCI DSS, Salesforce Shield, encryption standards, and industry best practices.
Lead discovery, requirements gathering, solution scoping, and stakeholder workshops; translate business needs into technical designs and implementation roadmaps.
Provide architectural guidance on Agentforce-enabled automation, AI-driven workflows, predictive insights, and generative AI use cases.
Own technical design reviews, architecture governance, code quality standards, and implementation oversight across Salesforce, integration, and front-end layers.
Guide teams through the SDLC, including estimation, planning, configuration, customization, testing, deployment, release management, and post-go-live support.
Conduct advanced code reviews, debugging, performance tuning, and hands-on development; mentor junior engineers.
Collaborate with onshore and offshore teams, vendors, and business stakeholders to maintain delivery quality and cost efficiency, align with program objectives, and manage scope, risks, and change control.