Salesforce Technical Lead

Global Payment Holding Company • Alpharetta, GA

2d

About The Position

Global Payments is seeking a Salesforce Technical Lead to shape and deliver enterprise Salesforce solutions for its Software Engineering team. The role is responsible for creating, evaluating, and reviewing designs that meet business needs, and working with development teams and business stakeholders to improve sales and servicing processes using Salesforce capabilities.

The Technical Lead owns end-to-end solution architecture and delivery across Salesforce multi-cloud environments, including Agentforce-enabled automation and integrations. The role combines architecture leadership with hands-on development, user-experience design, security and compliance, technical governance, and delivery oversight throughout the software development lifecycle. It also includes mentoring engineers and coordinating with onshore and offshore teams, vendors, and business stakeholders.

The successful candidate will bring substantial Salesforce experience, including experience as a technical lead, and the ability to translate business requirements into practical, scalable technical solutions. Salesforce certifications are preferred. Applicants must be authorized to work in the U.S. without current or future employment-based visa sponsorship. Conditional offers for U.S.-based work require a drug test. Reasonable accommodations are available for qualified individuals with disabilities.

Requirements

• At least 6 years of Salesforce experience, including at least 2 years in a Technical Lead role.
• End-to-end Salesforce platform implementation experience, including architecture, configuration, customization, deployment, and post-go-live support.
• Ability to lead design workshops and communicate solution options effectively to business and technical stakeholders.
• Hands-on experience with Salesforce Data Cloud, Agentforce, Apex, Visualforce, Lightning Web Components (LWC), Aura, and Flow.
• Experience with Apex and web technologies including JavaScript, HTML, AngularJS, and TypeScript.
• Strong integration experience using SOAP and REST APIs to connect Salesforce with external systems and enterprise applications.
• Experience implementing CPQ and DocuSign solutions, including configuration and process automation.
• Working knowledge of security controls including Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Salesforce Shield.
• Experience with release management, source control, and deployment processes using tools such as ANT, Salesforce Metadata API, Jenkins, and SVN.
• Hands-on experience with Agile methodologies and DevOps practices.
• Commitment to staying current on Salesforce platform capabilities and Agentforce-enabled innovations.
• Authorization to work in the U.S. without current or future employment-based visa sponsorship.

Nice To Haves

• Salesforce certifications.
• Experience with Salesforce Agentforce, Einstein, and AI-enabled workflow automation.
• Exposure to Salesforce AI capabilities, Mulesoft, intelligent automation, and generative AI use cases in enterprise environments.
• Experience integrating AI-powered solutions with Salesforce CRM, external systems, and business workflows.
• Understanding of AI governance, data privacy, and responsible AI use within enterprise Salesforce implementations.

Responsibilities

• Lead the design, development, and delivery of scalable, maintainable enterprise Salesforce solutions with Agentforce, aligned with business goals across multi-cloud environments.
• Drive end-to-end solution architecture using Salesforce technologies, enterprise integration patterns, and platform capabilities.
• Design modern user experiences using Angular, TypeScript, JavaScript, HTML5, and Salesforce Lightning UI frameworks, integrating with Salesforce and external systems through APIs and middleware.
• Define and implement secure enterprise solutions that comply with HIPAA, GDPR, PCI DSS, Salesforce Shield, encryption standards, and industry best practices.
• Lead discovery, requirements gathering, solution scoping, and stakeholder workshops; translate business needs into technical designs and implementation roadmaps.
• Provide architectural guidance on Agentforce-enabled automations, AI-driven workflows, predictive insights, and generative AI use cases.
• Own technical design reviews, architecture governance, code quality standards, and implementation oversight across Salesforce, integration, and front-end layers.
• Guide teams through the full SDLC, including estimation, technical planning, configuration, customization, testing, deployment, release management, and post-go-live support.
• Perform code reviews, debugging, performance tuning, and hands-on development using Salesforce technologies and enterprise integration frameworks; mentor junior engineers.
• Collaborate with onshore and offshore teams, vendors, and business stakeholders to maintain delivery quality, cost efficiency, and alignment with program objectives while managing scope, risks, and change control.
• Assess system landscapes, identify gaps between current and desired states, and define practical, scalable solutions.
• Create technical documentation, including design documents, security workbooks, and data dictionaries.

Benefits

• Competitive salary and benefits package.
• Opportunities to grow skills and build a career within a global business.
• Access to learning, development, and on-the-job experiences.
• Supportive, inclusive team environment.
• Time to give back through community and charity initiatives.
• Global employee assistance programme to support wellbeing.
• Recognition through a global platform that celebrates achievements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed