Salesforce Life Sciences Technical Lead
About The Position
Deloitte’s Sales & Service team helps organizations strengthen customer relationships through strategies, analytics, Generative AI, technology, and design. The team brings together strategists, data scientists, operators, creatives, designers, engineers, and architects to address customer, partner, constituent, and workforce challenges. As a Technical Lead, you will own solution architecture for Salesforce Life Sciences Cloud implementations focused on Patient Services and Customer Engagement. You will define end-to-end architecture across applications, data, and integrations, using Salesforce Data Cloud, Databricks, and emerging agentic platforms to deliver compliant, scalable customer and patient experiences in multi-region environments. You will set architecture standards and governance for global delivery with regional deployments, lead design reviews and key technical decisions, establish security, environment, and release guardrails, and collaborate with business and technology stakeholders to deliver resilient, performant, adoption-ready solutions. The role is part of the Sales & Service offering, which designs and implements global customer transformation and sales and service experiences.
Requirements
- 8+ years of consulting and/or CRM implementation experience.
- 4+ years of life sciences industry experience.
- At least 2 end-to-end implementations delivering Life Sciences Cloud for Patient Services and Customer Engagement.
- Experience delivering at least 1 multi-region deployment integrating Salesforce Data Cloud with Databricks and enabling agentic capabilities.
- Ability to travel up to 50% on average, based on the work and clients and industries/sectors served.
- Bachelor’s degree or equivalent relevant work experience.
Nice To Haves
- Salesforce Life Sciences Cloud certification.
- 3+ years supporting biopharma CRM programs.
- 3+ years working in Agile/Scrum teams and at least 1 implementation using CI/CD release pipelines.
- Led 10+ client presentations or workshops and influenced decisions across technical and non-technical stakeholders, such as architecture or design sign-offs.
Responsibilities
- Own solution architecture for Salesforce Life Sciences Cloud implementations focused on Patient Services and Customer Engagement.
- Define end-to-end architecture across applications, data, and integrations using Salesforce Data Cloud, Databricks, and emerging agentic platforms.
- Deliver compliant, scalable customer and patient experiences in multi-region environments.
- Set architecture standards and governance for global delivery with regional deployments.
- Lead design reviews and key technical decisions.
- Establish security, environment, and release guardrails.
- Collaborate with business and technology stakeholders to ensure solutions are resilient, performant, and adoption-ready.
Benefits
- Broad range of employee benefits (specific benefits are not listed).
- Potential eligibility to participate in a discretionary annual incentive program, subject to program rules and relevant factors.
- Professional development opportunities, including on-the-job learning, formal development programs, mentorship, and leadership opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
