Senior Sales Systems Manager, New Construction

Zillow

2d•$107,200 - $180,200•Remote

About The Position

Zillow’s New Construction business is building a marketplace that helps homebuilders connect with high-intent buyers and market new and under-construction homes. The Operations team supports business growth by helping Sales and Client Experience teams serve builder partners efficiently and consistently. The Senior Sales Systems Manager will lead process improvement and automation across New Construction, examining how work moves across teams and designing workflows that enable growth while reducing complexity and manual effort. The role owns the business process improvement roadmap and drives automation initiatives from discovery through implementation and measurement. It partners with Strategy and Analytics, Sales Technology, technical teams, Sales Enablement, and Sales leaders to deliver solutions and ensure new processes are adopted and sustained. The position is categorized as Remote; employees work from a physical location of their choice that must be identified to the Company. U.S. employees may live in any of the 50 states, with limited exceptions.

Requirements

8+ years of relevant experience in sales operations, revenue operations, business systems, or process improvement.
Track record of delivering cross-functional workflow improvements.
Experience leading initiatives from problem identification through implementation, adoption, and measurement of results.
Understanding of sales and customer-facing operations, including CRM workflows and handoffs between selling, contracting, onboarding, activation, and billing.
Comfort working with Salesforce and understanding how business rules and automation affect the user experience.
Hands-on experience configuring workflow or automation solutions and judgment about when to build directly versus engage technical partners.
Ability to use process mapping and data to prioritize impactful changes.
Ability to influence without formal authority, communicate clearly with technical and nontechnical partners, and bring structure to ambiguous problems.

Nice To Haves

Curiosity about AI and experience applying it to real workflows used by frontline teams, including evaluating accuracy, controls, and ongoing support needs.

Responsibilities

Own a prioritized process improvement and automation roadmap, identifying opportunities and prioritizing them by business impact and effort.
Map and redesign end-to-end workflows across sales activity, contracting, onboarding, product activation, and billing handoffs; remove unnecessary steps, clarify ownership, and reduce manual exceptions.
Translate business needs into actionable requirements, including future-state processes, business rules, data needs, acceptance criteria, and success measures.
Use AI-enabled capabilities where appropriate and partner with system owners and Engineering on solutions requiring deeper technical development.
Lead implementation from design through stabilization by coordinating stakeholders, validating solutions through user acceptance testing, managing dependencies, and resolving post-rollout issues.
Partner with Sales Technology to connect processes across systems and improve frontline tools, reducing manual steps and fragmented handoffs.
Establish process documentation, exception handling, controls, and ongoing ownership to make improvements durable as products and teams evolve.
Partner with Sales Enablement and frontline leaders to provide usable guidance, gather feedback, and address barriers to adoption.
Establish baselines and track cycle time, manual touchpoints, error and rework rates, adoption, and operational capacity gained; use results to refine solutions and guide future investment.