Senior Sales Operations Manager, AMER

Talon.One • Chicago, NY

10d

About The Position

Talon.One is seeking a Senior Sales Operations Manager to serve as a strategic partner to its AMER Go-To-Market leadership team. The role drives forecasting rigor, accuracy, and operational maturity as the company scales. It owns sales forecasting, commission strategy, and deal desk management, partnering closely with Sales, Finance, and Legal to translate strategic priorities into operations. The position reports to the Head of Revenue Operations and directly influences sales strategy and execution.

The role is based within commuting distance of one of Talon.One’s US hubs in New York, Chicago, or Boston. The successful candidate will join a five-person Revenue Operations team that partners across Sales, Customer Success, Marketing, and Leadership to support a scalable, data-driven, and aligned global go-to-market organization.

Requirements

• Bachelor’s degree in Business, Finance, Operations, or a related field.
• At least 6 years of sales operations experience, including at least 2 years in a senior role.
• Advanced proficiency in Salesforce and other sales technology tools, such as sales engagement, CPQ, and forecasting tools.
• Expertise in designing and administering sales commission plans.
• Knowledge of commission tools such as Xactly, Spiff, CaptivateIQ, or similar.
• Extensive deal desk management experience, including pricing approvals, deal structuring, and contract oversight.
• Strong analytical mindset and advanced Excel skills.
• Prior experience in a B2B SaaS or technology company.
• Exceptional organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and collaboration skills, with experience working cross-functionally and influencing stakeholders at all levels.
• Must be located within commuting distance of the New York, Chicago, or Boston US hub.

Responsibilities

• Manage the sales forecast rhythm with Global Sales Leadership, ensuring timely and accurate forecasts supported by strong pipeline management and deal qualification practices.
• Use the GTM technology stack, including Salesforce, Ironclad, CaptivateIQ, Gong, and Claude, to generate insights and automation.
• Oversee commission strategy, evaluate and refine commission plans, implement them in the automation system, and manage monthly close and payouts.
• Work with Sales Leadership to define KPIs, maintain sales dashboards, and provide insights that support performance optimization.
• Identify sales process inefficiencies by building rapport with individual sellers and implementing improvements to their day-to-day effectiveness.
• Own the Quote-to-Cash process, including Salesforce configuration, CLM workflows, and integration with Finance’s billing system.
• Build and manage the deal desk function, including deal structuring, pricing approvals, and contract reviews in collaboration with Sales, Legal, and Finance.
• Identify seller bottlenecks and implement solutions that improve efficiency and effectiveness.

Benefits

• Flexible and family-friendly environment.
• Bright, easily accessible offices.
• Modern software and hardware.
• Flexible working hours and flexibility to work abroad, with an emphasis on results and motivated employees.
• Open and international culture in a diverse, creative workspace.
• Knowledge sharing and learning opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior