DoubleTree Norwalk - Senior Sales Manager OEM

Aimbridge Hospitality•Norwalk, CA

About The Position

The Senior Sales Manager is responsible for attaining assigned goals tied to overall hotel performance, effectively soliciting and securing new accounts, and working with the Director of Sales to achieve the hotel’s revenue and market-share goals for one or more properties. Sales focus may vary by property and may include Leisure, Business Travel, Group, or SMERF. The role also mentors and trains Sales team members. Management-level associates are expected to work as much of each workday as necessary to complete their responsibilities; overtime applies to OEM associates and is calculated accordingly. The role involves frequent interaction with hotel guests, employees, managerial personnel, and corporate clients. It may include access to back-of-house areas and sensitive hotel information, occasional unsupervised contact with guests or colleagues, and access to secured areas and items such as the hotel safe, master keys, guestrooms, storage or liquor rooms, and secured file cabinets. The position also requires safe driving on behalf of the company for business purposes and sound judgment when representing the company. The property is the Doubletree Hotel Los Angeles Norwalk. The hotel has an outdoor pool, hot tub, gym, bar, on-site restaurant, business center, and meeting rooms. Guest rooms include Wi-Fi, seating areas, desks, coffee makers, ironing facilities, and 32-inch flat-screen TVs with cable and video games.

Requirements

High school diploma or equivalent.
At least 2 years of previous hotel sales experience.
Valid driver’s license for the applicable state.
Developed verbal and written communication skills to negotiate, convince, sell, and influence managerial personnel, hotel guests, and corporate clients.
Proficiency in general computer use, especially Microsoft Office products.
Ability to work independently and manage multiple tasks simultaneously.
Strong organizational and presentation skills.
Ability to work as much of each workday as necessary to complete job responsibilities; overtime applies to OEM associates.

Nice To Haves

Experience with professional selling skills, including opening, probing, supporting, and closing.

Responsibilities

Attain assigned sales, revenue, and solicitation call goals, while training and mentoring others to do the same.
Conduct solicitation calls and sales tours, and entertain clients for applicable Leisure, SMERF, Business Travel, and Group segments.
Monitor and evaluate trends within the assigned market segment.
Interact with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Adhere to Aimbridge Hospitality regulations, company standards, sales standards, and related sales metrics.
Develop working knowledge of hotel operations and applicable departmental policies.
Maintain visibility in local community and industry organizations, as applicable.
Assist with or participate in special promotions for direct sales segments, such as sales blitzes.
Attend required daily, weekly, and monthly meetings and other management functions.
Perform other duties as requested by the General Manager or Director of Sales.
Drive safely on behalf of the company for business reasons and exercise sound judgment when representing it.