Senior Sales Manager - Hotel Sales - Maryland
About The Position
The Senior Sales Manager drives Live! Hotel’s sales success by developing high-value client relationships and securing new group business to support revenue growth. The role identifies opportunities, develops tailored proposals, and guides clients through the booking process while upholding the service standards of the AAA Four-Diamond property. The position focuses on meetings, conferences, and group travel in the Mid-Atlantic region. The Senior Sales Manager develops an assigned account base and implements sales plans for designated market segments in coordination with the Director of Sales. The position is an independent contributor who works closely with the Director of Sales and supports Sales Managers as an additional resource for guidance and brainstorming. Driving and travel are required, and the work schedule may occasionally involve extended hours or an extended work week. The work takes place in a 24/7 high-energy casino and entertainment environment. Team members are exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises, and work in an environment where smoking is allowed. Physical activities include lifting, pushing, pulling, and carrying up to 20 pounds; infrequent bending and kneeling; frequent walking, standing, and sitting; and climbing steps.
Requirements
- Four-year college degree or equivalent education and experience.
- At least five years of hotel group or conference sales experience.
- Exceptional prospecting and negotiation skills.
- Direct experience with some or all of the following hotel segments: corporate groups, association groups, SMERF groups, and catering events.
- Professional written correspondence skills.
- Willingness and ability to work a flexible schedule, which may occasionally require extended hours and an extended work week.
- Must be able to obtain and maintain an appropriate gaming license as mandated by the Maryland Lottery & Gaming Control Agency.
- Ability to lift, push, pull, and carry up to 20 pounds; perform infrequent bending and kneeling; frequently walk, stand, and sit; and climb steps.
Nice To Haves
- Experience or account knowledge of the Mid-Atlantic region.
- Knowledge of Delphi FDC.
- Proven business development success.
- Strong sales, negotiation, and closing skills.
- Tenacity and curiosity.
- Excellent cold-calling and prospecting skills.
- Excellent time management and self-motivation.
- Relationship-building and networking skills.
- Excellent communication, presentation, guest relations, and organizational skills.
- Exemplary customer service skills.
- A drive for results.
Responsibilities
- Develop and maintain an account base designated by Sales Leadership to achieve revenue goals through proactive sales, prompt responses to client, prospect, and referral inquiries and correspondence, and follow-up on assigned leads.
- Assist the Director of Sales in implementing a sales action plan for designated market segments, including prospecting calls, outside sales calls, site tours, sales trips, trade show planning and participation, and entertainment.
- Execute designated sales calls, trade shows, and sales trips; driving and travel are required.
- Maintain accurate and legible records and files to support quality service and repeat business.
- Work closely with the Director of Sales and serve as an additional resource for Sales Managers’ guidance and brainstorming.
- Participate in trade shows and community and professional organizations to maintain visibility and achieve sales and revenue goals.
- Perform special projects and other assigned responsibilities and participate in task forces and committees as requested.
Benefits
- Comprehensive group health benefits for full-time and part-time Team Members and eligible dependents.
- Free basic life insurance.
- Free short-term and long-term disability coverage.
- Retirement savings options.
- Paid time off.
- Tuition reimbursement.
- On-site wellness center for Team Members and eligible dependents at the Maryland property.
- Training and pathways for career growth.
- Rewards and recognition programs.
- Annual merit-based pay increases.
- Discretionary performance bonuses.
- Discretionary service bonuses.
- Free parking.
- Free food and discounted meals.
- Live! Hotel, Food & Beverage, and Entertainment discounts.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
