Senior Hotel Sales Manager

Q Center•St. Charles, IL

3d•Onsite

About The Position

Q Center is seeking a Senior Hotel Sales Manager to develop new business, accounts, and assigned markets for the property while reducing client turnover. The role collaborates with the Director of Sales and Marketing to research opportunities and create target action plans, then carries out account and market penetration activities such as solicitation calls, follow-ups, traces, and email communication. The manager works with the sales team to share progress, next steps, and leads. This is an on-site position with a varying schedule that includes days, afternoons, some evenings, and some weekends. Q Center is a full-service conference and special-event venue with more than 150,000 square feet of meeting and event space.

Requirements

At least 6 years of progressive hotel sales experience; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 3 or more years of related experience.
Valid driver's license.
Proficiency in Windows, Delphi, and company-approved spreadsheet and word-processing applications.
Ability to work a varying schedule that includes days, afternoons, some evenings, and some weekends.
Ability to work flexibly, including weekends and long hours when required.
Ability to navigate the facility to conduct site tours.
Ability to lift, carry, push, pull, or otherwise move objects weighing up to 25 pounds occasionally and/or up to 10 pounds frequently or constantly.

Responsibilities

Identify, develop, and pursue new business opportunities, target accounts, markets, and bookings.
Research business opportunities and develop target action plans in collaboration with the Director of Sales and Marketing.
Carry out account penetration activities, including solicitation calls, traces, follow-ups, and email communication.
Communicate sales progress, next steps, findings, and potential leads to the sales team.
Focus on historic property lost and turned-down business, and review reader-board information and target markets to build action plans.
Build quarterly and annual strategic business development plans.
Develop, implement, and update sales action plans to meet or exceed monthly and annual sales activity and volume goals.
Assist with special promotions for direct sales segments, including department events, trade shows, and sales blitzes.
Attend conferences and professional association meetings and promote the property’s features and benefits.
Qualify leads from marketing campaigns as sales opportunities and contact potential clients through cold calls and emails.
Maintain, cultivate, and grow key and keeper accounts.
Manage budgets, forecasts, expenses, records, and contracts.
Operate department computer systems, including software maintenance, report generation and analysis, and simple programming.
Develop a working knowledge of property operations, including Food and Beverage, Guest Services, and Reservations.
Learn company sales policies and standard operating procedures and ensure the sales team knows and follows them.
Conduct professional, thorough property site inspections with clients and demonstrate key features and benefits.
Maintain market awareness to predict revenue opportunities and set proactive strategies.
Help develop strategies to increase share from competitors when property revenue penetration goals are not being met.
Provide attentive, friendly, helpful, and courteous service to guests and fellow associates, while supporting financial performance, quality standards, and associate and guest satisfaction.