Senior Sales Executive - Leisure Luxury

Marriott•New York, NY

11d•$57 - $75

About The Position

The Senior Sales Executive serves as the primary salesperson for a larger, more complex property and is responsible for proactively soliciting and handling large opportunities with significant revenue potential. The role develops, builds, and maintains long-term, value-based customer relationships to achieve personal and team revenue goals. Depending on business needs, the position may cover all account types or specialize in particular segments. It ensures business is handed over properly and promptly for service delivery in accordance with brand standards and provides customer service that helps grow accounts. The role focuses on understanding markets and maximizing revenue, developing and executing sales plans, soliciting and managing accounts, negotiating and closing business, and coordinating operational aspects of booked business. It also builds relationships with customers, industry organizations, internal stakeholders, and the brand network, while supporting The Ritz-Carlton’s customer service and brand standards.

Requirements

High school diploma or GED and either 2 years of experience in sales and marketing, guest services, front desk, or a related professional area, plus 6 years of experience in sales and marketing or a related professional area; or
A 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, plus 4 years of experience in sales and marketing or a related professional area.

Responsibilities

Understand market conditions, including competitors, economic trends, supply, and demand, and apply that knowledge to sales.
Target group accounts, markets, and segments through proactive solicitation and account saturation.
Identify, qualify, and solicit new accounts to increase business.
Work toward personal and property revenue goals and close opportunities suited to market conditions and property needs.
Identify and develop new markets.
Develop and implement effective sales plans and execute designated account solicitation strategies.
Use negotiation and creative selling skills to close business and negotiate contracts.
Meet solicitation and prospecting goals and maintain and grow existing account business.
Design, develop, and sell catered events.
Support operational aspects of booked business, including proposals, contracts, and customer correspondence.
Maintain customer, account, and opportunity data.
Collaborate with Strategic Accounts, Convention Bureaus, and property counterparts to drive revenue, customer satisfaction, and market share.
Develop and manage relationships with internal and external stakeholders.
Use sales resources and administrative or support staff effectively.
Build and strengthen customer, industry organization, and brand-network relationships through activities such as sales calls, entertainment, FAM trips, and trade shows.
Use the intranet for resources and information.
Manage group or interpersonal conflicts effectively.
Participate in site inspections and create contracts as required.
Execute and support the brand's Customer Service Standards and the property's Brand Standards.