Sales Manager, Leisure

Montage International • Bluffton, SC

7d • Onsite

About The Position

The Leisure Sales Manager carries out daily initiatives that support the department’s strategic goals and contribute to the success of Montage Palmetto Bluff. Based on property, the role supports the Director of Leisure Sales, works closely with the leadership team, and provides guidance, coaching, and mentorship to Leisure Sales Coordinators. The manager solicits new business through travel advisor partnerships and develops long-term client relationships through telephone prospecting, outside sales calls, site inspections, written communications, and regular travel. Travel is required approximately one to two times per quarter.

The role manages reservations using Opera and other booking systems, coordinates VIP guest requests, and helps ensure exceptional service for leisure guests and top-producing travel agency partners before arrival and throughout their stay. The manager prepares customer correspondence, maintains client databases and contact records, generates internal booking and production reports, and documents sales activities accurately. The position calls for a strong understanding of luxury hospitality sales, current market and competitive knowledge, awareness of customer preferences, and strong organizational, communication, and relationship-management skills. Advanced proficiency in Opera, Microsoft Office Suite, and other hospitality sales systems is required.

Requirements

• High school education or equivalent is required.
• Hotel experience is required.
• A valid driver’s license is required.
• Exceptional customer service skills and attention to detail.
• Good verbal and written communication skills.
• Knowledge of all hotel departments.
• Ability to communicate customer needs and resolve complaints independently.
• Ability to act independently with minimal or no supervision.
• Knowledge of Microsoft Word, Excel, and PowerPoint.
• Familiarity with hospitality and travel programs, including Opera, Alice, Certify, and Sertifi.
• Advanced proficiency in Opera, Microsoft Office Suite, and other hospitality sales systems.
• Ability to maintain a neat, clean, and well-groomed appearance according to Montage International standards.
• Ability to travel regularly for business, approximately one to two times per quarter; a passport may be required.
• Ability to meet the physical demands of the role, including walking and standing for tours, driving golf carts, sitting at a desk, occasionally lifting collateral boxes, and carrying luggage.

Nice To Haves

• Bachelor’s degree preferred.
• Prior sales experience preferred.
• Passport may be required.

Responsibilities

• Manage overall sales efforts for the Leisure Sales market.
• Establish Leisure and Transient Travel Marketing Action Plans.
• Attain annual room-night and revenue goals for the leisure and transient travel market.
• Initiate contact with prospective leisure travel industry and consortia accounts identified through the direct sales program.
• Prepare quarterly production activity reports and submit them to the property Director of Sales, Leisure and Montage International’s Leisure Sales Home Office.
• Coordinate special events, including FAMs for key travel advisors.
• Make sales trips, including roadshows, and solicit new clients on behalf of Montage Palmetto Bluff.
• Host site inspections confirmed by the Leisure Sales team.
• Maintain major consortia websites and intranet sites, including Virtuoso.com, SignatureTravelNetwork.com, and FHR.com.
• Manage reservations through Opera and other booking systems; coordinate VIP guest requests and service for leisure guests and top-producing travel agency partners.
• Prepare customer correspondence, maintain client databases and contact records, generate internal booking and production reports, and document sales activities accurately.
• Provide direct guest service as needed and support other departments, including Reservations, Guest Relations, Front Office, Housekeeping, and In Room Dining.
• Work effectively with department heads and hotel personnel; interact with Revenue Management, Marketing/PR, Reservations, Front Desk, and Group.
• Maintain working knowledge of Montage International properties to cross-sell effectively.
• Professionally represent the hotel at community and industry organizations and events, and participate as a team player with all departments.
• Attend work regularly, scheduled training sessions, and meetings; work varying schedules, including weekends, holidays, and after normal work hours when required.
• Comply with Montage International rules and regulations for the safe and effective operation of hotel facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED