Leisure Sales Manager

E11EVEN Club Hotel & Residences • Miami, FL

6d

About The Position

The Leisure Sales Manager is a key revenue driver for E11EVEN Hotel & Residences, responsible for generating and maximizing leisure room revenue by cultivating and growing high-value leisure travel partnerships. The role develops, manages, and expands relationships with luxury travel advisors, consortia networks, and wholesale partners while positioning the hotel as a luxury lifestyle destination for discerning travelers.

The position calls for a strategic, relationship-driven sales approach and a deep understanding of the upscale leisure market. Working closely with internal teams, the Leisure Sales Manager supports consistent production, seamless collaboration, and exceptional guest experiences while elevating the hotel’s presence in the global luxury leisure marketplace.

Requirements

• At least five years of progressive sales experience, including at least three years in a leadership or managerial role within a luxury, lifestyle, or leisure-focused environment.
• Strong understanding of luxury travel distribution channels, wholesale partners, agencies, and travel advisor networks.
• High school diploma or equivalent.
• Strong proficiency with Windows-based systems, including company-approved spreadsheet and word-processing applications.
• Exceptional verbal and written communication skills, including the confidence and polish to engage associates, leadership, luxury travel advisors, and VIP guests.
• Ability to listen actively, understand needs, and articulate solutions in a refined, service-oriented manner.
• Strong organizational and multitasking skills, with the ability to prioritize responsibilities and meet deadlines in a fast-paced environment.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Flexibility to work extended hours, including evenings or weekends, and travel for sales calls, agency visits, industry events, and trade shows as business needs require.
• Maintain professional appearance standards appropriate for a luxury lifestyle brand.
• Results-driven approach and ability to maximize productivity, identify challenges, and assist in implementing solutions.
• Strong problem-solving skills, including the ability to anticipate, identify, and resolve issues proactively.
• Ability to analyze, interpret, and evaluate complex information and data from multiple sources.
• Maintain strict confidentiality when handling sensitive information and luxury client relationships.

Nice To Haves

• Experience in a hotel, resort, or related hospitality setting, with direct exposure to high-end leisure travel segments.
• College coursework or a degree in Hospitality Management, Business, Marketing, or a related field.

Responsibilities

• Cultivate and sustain high-value relationships with elite leisure travel partners.
• Solicit and secure new leisure business to drive premium room revenue, suite bookings, and extended leisure stays.
• Position E11EVEN Hotel & Residences as a luxury lifestyle destination for discerning travelers.
• Manage strategic accounts through targeted sales calls, agency trainings, in-person visits, virtual presentations, industry events, roadshows, and networking opportunities.
• Partner with Revenue Management on consortia participation, rate loading, promotional strategies, and production performance to optimize demand, maximize ADR, and strengthen market positioning.
• Host luxury travel advisors, partners, and VIP clients for site inspections, familiarization trips, and leisure stays.
• Collaborate with Rooms, Operations, Marketing and Public Relations, Guest Services, and Reservations to coordinate VIP arrivals, personalized amenities, and guest experiences.
• Participate daily in the Highgate Hotel Business Review (HHBR) to align with hotel performance, pace, and strategic leisure-segment demand.
• Monitor production from top leisure accounts and evaluate agency performance, market trends, and competitive insights to refine strategy and improve forecast accuracy.
• Maintain a proactive sales solicitation program through outbound activity, lead generation, and follow-up.
• Support leisure-focused promotions, targeted campaigns, and brand initiatives in collaboration with the Director of Sales and the broader commercial team.
• Prepare accurate and timely weekly, monthly, and quarterly sales activity reports and production summaries.
• Handle on-property client engagements professionally to support seamless experiences and long-term partnerships.
• Represent E11EVEN Hotel & Residences and Highgate with confidence, integrity, and a luxury service mindset.
• Participate in client entertainment, hosted experiences, and industry functions to strengthen relationships and drive leisure production.
• Attend required hotel meetings, trainings, and brand initiatives.
• Comply with Highgate policies, procedures, and safety standards.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED