Leisure Sales Manager

Highgate Hotels • Miami, FL

5d

About The Position

The Leisure Sales Manager is a key revenue driver for E11EVEN Hotel & Residences, responsible for generating and maximizing leisure room revenue by cultivating and expanding high-value leisure travel partnerships. The role develops relationships with luxury travel advisors, consortia networks, and wholesale partners while positioning the hotel as a luxury lifestyle destination for discerning travelers. It calls for a strong understanding of the upscale leisure market, established industry relationships, and a strategic, relationship-driven sales approach consistent with the E11EVEN brand.

The manager works closely with internal hotel teams to support consistent sales production, strong market presence, and exceptional guest experiences. The role also represents E11EVEN Hotel & Residences and Highgate with confidence, integrity, and a luxury-service mindset.

Requirements

• At least five years of progressive sales experience, including at least three years in a leadership or managerial role within a luxury, lifestyle, or leisure-focused environment.
• Strong understanding of luxury travel distribution channels, wholesale partners, agencies, and travel advisor networks.
• High school diploma or equivalent.
• Proficiency with Windows-based systems, including company-approved spreadsheet and word-processing applications.
• Exceptional verbal and written communication skills and the ability to engage effectively with associates, leadership, luxury travel advisors, and VIP guests.
• Ability to listen actively, understand needs, and articulate solutions in a refined, service-oriented manner.
• Strong organizational and multitasking skills, with the ability to prioritize responsibilities and meet deadlines in a fast-paced environment.
• Ability to work independently and collaborate with cross-functional teams.
• Flexibility to work extended hours, including evenings or weekends, and to travel for sales calls, agency visits, industry events, and trade shows as business needs require.
• Maintain professional appearance standards appropriate to a luxury lifestyle brand.
• Comply with Highgate policies, procedures, and safety standards.
• Results-driven approach and ability to maximize productivity, identify challenges, and help implement solutions.
• Strong problem-solving skills, including the ability to anticipate, identify, and resolve issues proactively.
• Ability to analyze, interpret, and evaluate complex information and data from multiple sources.
• Maintain strict confidentiality when handling sensitive information and luxury client relationships.

Nice To Haves

• Experience in a hotel, resort, or related hospitality setting, preferably with direct exposure to high-end leisure travel segments.
• College coursework or a degree in Hospitality Management, Business, Marketing, or a related field.

Responsibilities

• Cultivate and sustain high-value relationships with elite leisure travel partners.
• Solicit and secure new leisure business to generate premium room revenue, suite bookings, and extended leisure stays.
• Manage strategic accounts through targeted sales calls, agency trainings, in-person visits, virtual presentations, industry events, roadshows, and networking.
• Partner with Revenue Management on consortia participation, rate loading, promotional strategies, and production performance to optimize demand, ADR, and market positioning.
• Host luxury travel advisors, partners, and VIP clients for site inspections, familiarization trips, and leisure stays.
• Collaborate with Rooms, Operations, Marketing and Public Relations, Guest Services, and Reservations to coordinate VIP arrivals, personalized amenities, and guest experiences.
• Participate daily in the Highgate Hotel Business Review (HHBR) to align with hotel performance, pace, and leisure-segment demand strategy.
• Monitor production from top leisure accounts and evaluate agency performance, market trends, and competitive insights to refine strategy and improve forecast accuracy.
• Maintain a proactive sales solicitation program through outbound activity, lead generation, and follow-up.
• Support leisure-focused promotions, targeted campaigns, and brand initiatives with the Director of Sales and broader commercial team.
• Prepare accurate and timely weekly, monthly, and quarterly sales activity reports and production summaries.
• Manage on-property client engagements professionally and participate in client entertainment, hosted experiences, and industry functions.
• Attend required hotel meetings, trainings, and brand initiatives.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law
• Additional state-specific paid holidays, vacation, and sick leave provisions for employees based in Washington, Colorado, and California

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED