Sales Manager, Leisure
About The Position
The Leisure Sales Manager carries out daily initiatives that advance the department’s strategic goals and contribute to the success of Montage Palmetto Bluff. The role supports the Director of Leisure Sales, works closely with the leadership team, and provides guidance, coaching, and mentorship to Leisure Sales Coordinators. The position is based on property and requires business travel, approximately one to two times per quarter. The manager solicits new business through travel-advisor partnerships and develops long-term client relationships through telephone prospecting, outside sales calls, site inspections, written communication, and travel. The role manages reservations through Opera and other booking systems, coordinates VIP guest requests, and helps ensure exceptional service for leisure guests and top-producing travel agency partners before arrival and throughout their stay. Responsibilities also include customer correspondence, client database and contact-record maintenance, internal booking and production reports, and accurate documentation of sales activities. The role requires knowledge of luxury hospitality sales, market trends, competitive intelligence, and customer preferences, along with advanced proficiency in Opera, Microsoft Office Suite, and other hospitality sales systems.
Requirements
- High school diploma or equivalent education.
- Hotel experience required.
- Valid driver’s license required.
- Exceptional customer service skills and attention to detail.
- Good verbal and written communication skills.
- Knowledge of hotel departments and the ability to communicate customer needs and resolve complaints independently.
- Ability to work independently with minimal or no supervision.
- Knowledge of Microsoft Word, Excel, and PowerPoint.
- Familiarity with hospitality and travel programs, including Opera, Alice, Certify, and Sertifi.
- Advanced proficiency in Opera, Microsoft Office Suite, and other hospitality sales systems.
- Ability to maintain a neat, clean, and well-groomed appearance in accordance with Montage International standards.
- Ability to travel for business, approximately one to two times per quarter; a passport may be required.
- Ability to meet the physical demands of the position, including walking and standing during resort tours, driving golf carts, sitting at a desk, lifting or carrying travel materials and luggage occasionally, and performing other listed physical activities.
Nice To Haves
- Bachelor’s degree preferred.
- Prior sales experience preferred.
Responsibilities
- Manage overall sales efforts for the Leisure Sales market.
- Establish Leisure and Transient Travel Marketing Action Plans.
- Attain annual room-night and revenue goals for the leisure and transient travel market.
- Initiate contact with prospective leisure travel industry and consortia accounts identified through the direct sales program.
- Prepare quarterly production activity reports and submit them to the property Director of Sales, Leisure and Montage International Leisure Sales Home Office.
- Coordinate special events, including FAMs for key travel advisors.
- Make sales trips, including roadshows, and solicit new clients on behalf of Montage Palmetto Bluff.
- Maintain working knowledge of Montage International properties to cross-sell effectively.
- Maintain major consortia websites and intranet sites, including Virtuoso.com, SignatureTravelNetwork.com, and FHR.com.
- Host site inspections confirmed by the Leisure Sales team.
- Manage reservations through Opera and other booking systems, coordinate VIP guest requests, and support service for leisure guests and top-producing travel agency partners.
- Prepare customer correspondence, maintain client databases and contact records, generate internal booking and production reports, and document sales activity accurately.
- Provide direct guest service as needed and support other departments, including Reservations, Guest Relations, Front Office, Housekeeping, and In Room Dining.
- Work effectively with department heads and hotel personnel, and interact with Revenue Management, Marketing/PR, Reservations, Front Desk, and Group.
- Maintain close working relationships with the DORM, DOSM, and GM.
- Represent the hotel professionally in community and industry organizations and events, and participate as a team member with all departments.
- Attend work regularly, scheduled training sessions, and meetings; work varying schedules as business needs require.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
