Global Director, Luxury & Leisure Sales

Viceroy Hotels - Corporate•New York, NY

2d•$140,000 - $150,000

About The Position

Viceroy Hotels & Resorts is expanding its global commercial organization and investing in an enhanced sales platform to deepen customer relationships, accelerate portfolio-wide revenue growth, and strengthen its position with leading luxury travel advisors, agencies, tour operators, and strategic partners. The Global Director, Luxury & Leisure Sales will own and develop strategic luxury leisure relationships across the Viceroy portfolio, identify new sources of business, increase production from established partners, and represent Viceroy within the global luxury travel community. This highly visible role reports to the Vice President, Global Luxury & Leisure Sales and Business Travel & Entertainment Sales. The successful candidate will combine relationship-building skills with commercial discipline, developing account strategies, opening markets, hosting clients, representing Viceroy at industry events, and translating relationships into measurable revenue. The role is anticipated to be based in New York City; alternative locations may be considered if the employee has convenient access to a major international airport. Domestic and international travel is anticipated to be up to 50%, based on business needs.

Requirements

At least 5 years of progressive experience in luxury hospitality sales, global sales, luxury travel, tour operator sales, or a related commercial discipline, with ownership of strategic accounts and measurable revenue production.
Demonstrated success developing strategic accounts and generating measurable revenue growth.
Strong understanding of the luxury travel ecosystem, including luxury travel advisors, agencies, host agencies, consortia and preferred-partner programs, and luxury tour operators.
Strong strategic account-management, presentation, communication, and negotiation skills.
Strong commercial acumen and ability to interpret account production, revenue performance, and market data and translate insights into sales strategy and action.
Demonstrated CRM discipline and comfort using account-production and performance data to inform commercial decisions.
Ability to work independently and collaborate effectively across corporate and property teams.
Bachelor's degree or equivalent combination of education and relevant professional experience.
Ability and willingness to travel approximately 50% domestically and internationally, including frequent overnight and occasional extended travel.
Fluent written and spoken English.

Nice To Haves

Established relationships within the luxury travel industry.
Experience selling a multi-property luxury hotel or resort portfolio.
Experience developing international business and working across multiple feeder markets.
Experience within Latin American luxury travel markets.
Professional Spanish proficiency.
Portuguese language capability.

Responsibilities

Own and develop high-value luxury leisure accounts across the Viceroy portfolio, including luxury travel agencies, host agencies, strategic advisors, luxury tour operators, and other priority partners.
Develop and execute account plans to grow room nights and revenue, increase share of wallet, expand multi-property production, and identify opportunities across established and emerging accounts.
Establish measurable production objectives for assigned accounts and markets and deliver agreed revenue, room-night, and business-development goals.
Identify and convert new luxury leisure business, particularly in accounts and markets where Viceroy is underrepresented.
Use portfolio selling to connect clients with appropriate Viceroy hotels and destinations.
Build long-term relationships with luxury travel advisors, agency owners and leaders, host agencies, tour operators, and other industry partners.
Support Viceroy's relationships and commercial objectives across luxury travel networks, consortia, and preferred-partner programs through advisor engagement, education, and activation.
Partner with the Vice President on key global luxury tour operator and strategic leisure relationships.
Identify emerging advisors, agencies, partners, and distribution opportunities with potential to generate future production.
Represent Viceroy within the luxury travel community.
Develop business across priority U.S. and international feeder markets, including supporting growth in Latin America and other strategic markets through account development, market visits, sales missions, and industry engagement.
Monitor competitive activity, market trends, advisor sentiment, and luxury traveler behavior, and translate market intelligence into recommendations for corporate and property teams.
Identify white-space opportunities to establish relationships, capture demand, and strengthen Viceroy's competitive position.
Originate, plan, and execute market-development initiatives, including account outreach, sales missions, roadshows, and client engagement, collaborating with hotel sales teams and external representation partners as appropriate.
Represent Viceroy at luxury travel events, trade shows, roadshows, sales missions, agency events, and networking opportunities.
Plan and execute sales trips and client-engagement initiatives across assigned markets.
Host advisor meetings, client events, familiarization trips, property experiences, and other relationship-building opportunities intended to generate measurable business.
Coordinate with property teams to ensure trade-event participation and sales initiatives align with commercial objectives.
Connect Viceroy's global luxury leisure organization with hotel commercial teams and collaborate with property Directors of Sales & Marketing and leisure sales leaders on hotel priorities, need periods, target accounts, and opportunities.
Share account intelligence and opportunities with hotels and ensure property teams have information and tools to convert business.
Support new openings, repositionings, and ramp-up properties by introducing them to priority advisors, agencies, tour operators, and luxury travel partners.
Drive cross-selling across the portfolio and build Viceroy relationships across multiple properties.
Maintain assigned accounts, contacts, opportunities, and activities in Viceroy's CRM platform.
Develop and maintain strategic account plans and a pipeline of existing and prospective business.
Track account production, room nights, revenue, conversion, and other agreed performance measures.
Evaluate commercial returns from sales missions, events, trade shows, familiarization trips, and other client-engagement activities.
Provide market intelligence, account updates, and performance reporting to the Vice President and relevant property teams.
Use data and relationship intelligence to identify opportunities, prioritize resources, and improve commercial effectiveness.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty, personal, medical, and military leave in accordance with applicable law