Senior Revenue Manager

Morguard • Chicago, IL

13d

About The Position

The Senior Revenue Manager owns portfolio-wide pricing discipline and revenue optimization for Morguard's U.S. residential portfolio. This operating role turns Revenue Intelligence outputs, Community performance, market conditions, and asset business plans into decisions on new lease pricing, renewals, concessions, lease terms, exposure, and revenue forecasting. The manager identifies risks early, challenges assumptions, documents decisions, influences field execution, and coordinates revenue-management work across Community Operations, Asset Management, Marketing, Operational Technology, Training, and Finance.

The role also serves as the business owner and subject matter expert for the Revenue Intelligence pricing model. It is responsible for model configuration and governance, forecasting and performance analysis, market and asset strategy, structured revenue reviews, compliance, training, and process ownership. The position supports assets across multiple operating situations, including stabilized, renovation, lease-up, repositioning, and operationally challenged communities.

The position requires travel throughout the U.S. portfolio, generally up to 25%, based on business need. The salary range is $115,000–$140,000, depending on qualifications, experience, market, location, and other factors. Job offers are subject to a pre-employment drug test and criminal/credit background check.

Requirements

• Five or more years of progressive experience in multifamily revenue management, pricing, financial analysis, asset management, or Community operations, including responsibility for multiple communities or markets.
• Hands-on experience with a multifamily revenue-management platform.
• Advanced Excel and data-analysis capability, including reconciling large datasets, identifying faulty assumptions, building and auditing forecasts, and translating findings into operating actions.
• Strong understanding of multifamily leasing, renewals, exposure, lease-expiration management, concessions, effective rent, revenue forecasting, operating statements, budgets, and asset business plans.
• Demonstrated ability to lead pricing discussions, communicate complex analysis clearly, influence experienced operators, manage competing priorities, and act with urgency and sound judgment.
• Working knowledge of Fair Housing and compliance risks associated with pricing, market data, rent regulation, fee disclosure, and antitrust requirements.
• Ability to travel throughout the U.S. portfolio, generally up to 25%, based on business need.
• Bachelor's degree in Finance, Real Estate, Business, Economics, Statistics, or a related field preferred; equivalent relevant experience will be considered.

Nice To Haves

• Entrata Revenue Intelligence experience is strongly preferred; comparable platform expertise and the ability to become the Pricing System subject matter expert quickly will be considered.
• Experience supporting an owner-operator portfolio across multiple states and asset profiles, including stabilized, value-add, renovation, lease-up, or repositioning communities.
• Experience with Entrata reporting and operations.
• Experience with business-intelligence tools such as Power BI.
• Experience supporting annual budgets, reforecasts, acquisitions, dispositions, or capital-driven revenue strategies.

Responsibilities

• Own and execute portfolio-wide strategies for new lease rates, renewal offers, concessions, lease terms, transfers, short-term premiums, move-in dates, and lease-expiration management.
• Translate occupancy, leased percentage, exposure, availability, traffic, conversion, renewal behavior, rent trade-outs, and seasonality into asset-specific pricing actions that balance rent growth and occupancy risk.
• Establish pricing decision rights, guardrails, concession thresholds, and exception protocols with the Associate Vice President, Regional Managers, and Asset Management; escalate material deviations with a clear recommendation.
• Coordinate pricing and release of renovated, premium, down, and returning units to support value-add programs, reduce vacancy days, and protect expected renovation premiums.
• Serve as portfolio subject matter expert and business owner for the Revenue Intelligence pricing model, including configuration, operating standards, user adoption, troubleshooting, vendor engagement, and enhancements.
• Configure and audit occupancy goals, pricing factors, lease-term premiums, amenity and unit values, move-in options, renewal parameters, competitive sets, and other asset-specific inputs with Operations and Operational Technology.
• Review optimal-rate suggestions, forecasts, and AI Insights; approve or override recommendations within delegated authority and require documented business rationale for exceptions.
• Monitor recommendation adoption, overrides, publishing accuracy, availability, and data integrity; resolve discrepancies between PMS, portfolio reporting, budgets, and Community-level information.
• Lead revenue-management onboarding for acquisitions, new developments, major repositionings, and material strategy changes; maintain SOPs, approval paths, and training materials.
• Create concise weekly and monthly reports explaining performance, causes, expected developments, and required actions.
• Track revenue and leasing indicators, including effective rent, market and in-place rent, new lease and renewal trade-outs, concessions, loss-to-lease, occupancy, exposure, available units, vacancy days, lease expirations, renewal conversion, traffic, and leasing-funnel conversion.
• Forecast occupancy, leasing velocity, rental revenue, and renewal outcomes; quantify risks and opportunities against budget, underwriting, and business-plan assumptions and recommend corrective action early.
• Support annual budgets, reforecasts, business plans, renovation assumptions, acquisition due diligence, and disposition planning with defensible pricing, occupancy, concession, and market assumptions.
• Measure the financial and operating impact of pricing and non-pricing actions, follow through on agreed actions, and refine strategy based on actual results.
• Maintain relevant competitive sets using publicly available information and regular market validation; monitor rents, concessions, occupancy, supply, absorption, seasonality, and key economic drivers by submarket.
• Develop differentiated revenue strategies for stabilized, renovation, lease-up, repositioning, and operationally challenged assets.
• Partner with Marketing and Operations to diagnose traffic quality, source performance, lead response, conversion, retention, and sales execution; recommend demand-generation or operating action when pricing will not address the problem.
• Evaluate amenity premiums and unit-level adjustments, parking, storage, pet, utility, and other ancillary-income opportunities in alignment with asset positioning, resident value, and applicable requirements.
• Lead structured revenue-review calls with Regional, District/Portfolio, Community, and Asset Management leaders; circulate decisions, owners, due dates, and unresolved risks.
• Present portfolio and asset-level performance to executive leadership, distinguishing data, judgment, recommendations, and expected financial impact.
• Influence field leaders and drive timely action when performance is off plan; conduct site visits, leasing reviews, and competitive market tours as needed.
• Ensure independent pricing decisions comply with Fair Housing, rent regulation, fee and advertising rules, antitrust requirements, company policy, and approved legal guidance in every portfolio jurisdiction.
• Avoid requesting, exchanging, or using nonpublic competitively sensitive information from competitors; document data sources, approvals, overrides, settings, and material pricing decisions.
• Train regional and onsite teams on revenue-management principles, Revenue Intelligence workflows, recommendation interpretation, escalation standards, and operating behaviors.
• Monitor industry, regulatory, market, and technology changes and recommend updates to systems, controls, reporting, and practices.

Benefits

• Employer-provided medical insurance options.
• Time off for Summer Hours, vacation, personal leave, sick leave, and paid holidays.
• Education reimbursement program.
• Dollar-for-dollar matching 401(k) Savings Plan with immediate vesting.
• Opportunity to live onsite within the portfolio with an employee housing discount, subject to availability.
• Culture that supports work-life balance, respect, health and safety, and equal opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior