Senior Manager, Revenue Management

Norwegian Cruise Line•Miami, FL

About The Position

The Senior Manager, Revenue Management owns revenue performance for assigned ships and markets. The role establishes pricing and inventory strategies, translates revenue targets into market and sailing plans, and oversees execution to maximize sailing revenue. It manages, coaches, and develops analysts; monitors performance against budgets, forecasts, prior-year results, and booking curves; and directs actions in response to changing demand. The position leads portfolio reviews, evaluates forecasts and revenue management system recommendations, develops initial strategies for new deployments, and partners with cross-functional stakeholders to align commercial support with sailing needs. It presents performance, risks, opportunities, and recommendations to senior leadership. The role also leads the use of AI tools in analysis and process automation, improves reporting and workflows, supports system enhancements, builds team capability, and leads special projects.

Requirements

Bachelor’s degree in Business, Economics, Finance, Mathematics, Statistics, Management Science, or a related analytical field, or an equivalent combination of education and relevant experience.
At least six years of progressive experience in revenue management, pricing, inventory management, or a related analytical discipline.
At least three years of people management experience, including coaching, performance management, and employee development.
Demonstrated accountability for commercial performance and business results.
Experience developing and implementing pricing and inventory strategies, evaluating results, and presenting recommendations to senior leadership.
Strong commercial judgment and understanding of pricing, demand forecasting, inventory controls, customer segmentation, and revenue optimization.
Ability to connect portfolio strategy with sailing-level execution and prioritize decisions with the greatest revenue impact.
Strong leadership, coaching, and performance management skills.
Strong analytical and problem-solving skills, including the ability to challenge assumptions and translate complex data into clear commercial actions.
Advanced Excel skills and proficiency with business intelligence tools.
Ability to apply AI tools to analytical and management workflows, validate outputs, understand limitations, and guide team adoption.
Ability to evaluate trade-offs between occupancy, achieved price, promotional investment, and remaining inventory.
Excellent communication and influencing skills, including presenting recommendations and securing cross-functional alignment.
Ability to manage competing priorities, make timely decisions with incomplete information, and escalate material risks appropriately.
Strong attention to detail and ability to establish controls for accurate and consistent execution.

Nice To Haves

Master’s degree in a related field.
Experience in the cruise, travel, hospitality, or leisure industry.
SQL and data querying skills.
Familiarity with reservation and revenue management systems.
Experience with Seaware or comparable cruise systems.

Responsibilities

Own revenue performance for assigned ships and markets, establishing pricing and inventory strategies and ensuring timely execution.
Manage, coach, and develop analysts, setting clear responsibilities, performance expectations, and decision-making guidelines.
Translate revenue targets into actionable market and sailing plans, prioritizing high-impact risks and opportunities.
Monitor performance against budget, forecast, prior year, and booking curves; identify demand changes and direct corrective actions.
Oversee category pricing, availability, selling limits, nesting, guarantee inventory, and occupancy controls to maximize total sailing revenue.
Manage pricing relationships across cabin categories, departure dates, and comparable itineraries in response to market conditions.
Direct tactical offers and targeted discounts, evaluating incremental demand, revenue dilution, and opportunities to reduce promotional support.
Lead portfolio reviews, challenge assumptions, assign actions, and evaluate results.
Assess demand forecasts and revenue management system recommendations, investigate exceptions, and provide feedback on their commercial application.
Develop initial pricing and inventory strategies for new deployments using historical performance, seasonality, itinerary characteristics, and competitive supply.
Partner with Sales, Marketing, Revenue Operations, Guest Services, and other stakeholders to align commercial support and resolve execution issues.
Present portfolio performance, risks, opportunities, and recommended actions to senior leadership, explaining expected outcomes and trade-offs.
Lead the use of AI tools for analysis, reporting, scenario modeling, and process automation; validate outputs and ensure appropriate handling of company data.
Improve reporting, analytical tools, and recurring processes to strengthen decision-making and team productivity.
Define business requirements and support testing for pricing, inventory, and revenue management system enhancements.
Build team capability through training, coaching, knowledge sharing, and consistent revenue management practices.
Lead special projects and cross-functional initiatives, and perform other job-related functions as assigned.