Senior Manager, Revenue Management

Norwegian Cruise Line Holdings Ltd.•Miami, FL

About The Position

The Senior Manager, Revenue Management owns revenue performance for assigned ships and markets, establishing pricing and inventory strategies and ensuring their timely execution. The role translates revenue targets into actionable market and sailing plans, monitors results against budgets, forecasts, prior-year performance, and booking curves, and directs corrective actions to address changes in demand. It oversees category pricing, availability, selling limits, nesting, guarantee inventory, occupancy controls, tactical offers, and targeted discounts to maximize total sailing revenue. The position manages, coaches, and develops analysts; leads portfolio reviews; assesses demand forecasts and revenue management system recommendations; and develops initial pricing and inventory strategies for new deployments. It works with Sales, Marketing, Revenue Operations, Guest Services, and other stakeholders to align commercial support and resolve execution issues, and presents portfolio performance, risks, opportunities, and recommendations to senior leadership. The Senior Manager also leads the use of AI tools for analysis, reporting, scenario modeling, and process automation, with attention to validating outputs and appropriately handling company data. The role improves reporting, analytical tools, and recurring processes; supports system enhancements and testing; builds team capability through training and coaching; and leads special projects and cross-functional initiatives. Other job-related functions may be assigned.

Requirements

Bachelor’s degree in Business, Economics, Finance, Mathematics, Statistics, Management Science, or a related analytical field, or an equivalent combination of education and relevant experience.
At least six years of progressive experience in revenue management, pricing, inventory management, or a related analytical discipline.
At least three years of people management experience, including coaching, performance management, and employee development.
Demonstrated accountability for commercial performance and delivery of business results.
Experience developing and implementing pricing and inventory strategies, evaluating results, and presenting recommendations to senior leadership.
Strong commercial judgment and understanding of pricing, demand forecasting, inventory controls, customer segmentation, and revenue optimization.
Ability to connect portfolio strategy with sailing-level execution and prioritize decisions with the greatest revenue impact.
Strong leadership, coaching, and performance management skills, including the ability to build accountability and develop independent decision-makers.
Strong analytical and problem-solving skills, including challenging assumptions and translating complex data into clear commercial actions.
Advanced Excel skills and proficiency with business intelligence tools such as Tableau or Power BI.
Ability to apply AI tools to analytical and management workflows, validate outputs, understand limitations, and guide effective team adoption.
Ability to evaluate trade-offs among occupancy, achieved price, promotional investment, and remaining inventory.
Excellent communication and influencing skills, including presenting recommendations and securing cross-functional alignment.
Ability to manage competing priorities, make timely decisions with incomplete information, and escalate material risks appropriately.
Strong attention to detail and ability to establish controls that support accurate and consistent execution.
Familiarity with reservation and revenue management systems.

Nice To Haves

Master’s degree in a related field.
Experience in the cruise, travel, hospitality, or leisure industry.
SQL and data querying skills.
Experience with Seaware or comparable cruise systems.

Responsibilities

Own revenue performance for assigned ships and markets; establish pricing and inventory strategies and ensure timely execution.
Manage, coach, and develop analysts, setting responsibilities, performance expectations, and decision-making guidelines.
Translate revenue targets into actionable market and sailing plans, prioritizing high-impact risks and opportunities.
Monitor performance against budget, forecast, prior year, and booking curves; identify demand changes and direct corrective actions.
Oversee category pricing, availability, selling limits, nesting, guarantee inventory, and occupancy controls to maximize total sailing revenue.
Manage pricing relationships across cabin categories, departure dates, and comparable itineraries in response to market conditions.
Direct tactical offers and targeted discounts, evaluating incremental demand, revenue dilution, and opportunities to reduce promotional support.
Lead portfolio reviews, challenge assumptions, assign actions, and evaluate results.
Assess demand forecasts and revenue management system recommendations, investigate exceptions, and provide feedback on their commercial application.
Develop initial pricing and inventory strategies for new deployment using historical performance, seasonality, itinerary characteristics, and competitive supply.
Partner with Sales, Marketing, Revenue Operations, Guest Services, and other stakeholders to align commercial support with sailing needs and resolve execution issues.
Present portfolio performance, risks, opportunities, and recommended actions to senior leadership, including expected outcomes and trade-offs.
Lead use of AI tools for analysis, reporting, scenario modeling, and process automation; validate outputs and ensure company data is handled appropriately.
Improve reporting, analytical tools, and recurring processes to strengthen decision-making and team productivity.
Define business requirements and support testing for enhancements to pricing, inventory, and revenue management systems.
Build team capability through training, coaching, knowledge sharing, and consistent revenue management practices.
Lead special projects and cross-functional initiatives and perform other job-related functions as assigned.